Product Teams Summit: Join us on June 28th at 8 AM PT / 11 AM ET

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Product Leaders

Structuring scaling product teams to prevent silos

As a product leader, it’s your responsibility to build alignment while scaling and prevent silos from happening

Dottie Schrock

Shane Schick

Building customer-centric products, processes, and cultures

Most product people agree that customer-centricity is important. But what does it mean to truly create customer-centric products, processes, and cultures?

Dottie Schrock

Melissa Suzuno

Building and scaling successful product ops teams

What exactly is product ops and how can it help keep your product house in order? Leaders from Calendly, Twilio-Segment, and more share their insights.

Dottie Schrock

Melissa Suzuno

Oji Udezwe: “Product systems help companies keep the ‘magic’ as they grow”

“If you don’t codify how to innovate…you will oftentimes lose the magic that brought you here.” Oji Udezwe, Product Lead at Twitter, on scaling and building high-functioning teams.

Dottie Schrock

Jessica Levy Kania

Balancing efficiency with experience in customer support: The story of Intercom Macros

Jane Honey, Senior Product Director at Intercom, shares how Intercom built its Macros feature and lessons learned from the process.

Dottie Schrock

Kieran Tie

Working with a product-centric CEO: Lessons from Figma, Amplitude, and LaunchDarkly

CEOs from Figma, Amplitude, Launchdarkly, and Productboard share insights on how to work with a product-centric CEO.

Dottie Schrock

Shane Schick

Gibson Biddle shares customer-centricity lessons from Netflix

Gibson Biddle shares his insights into customer-centricity at Netflix at the 2021 Product Excellence Summit.

Dottie Schrock

Melissa Suzuno

How Zendesk launched Embeddables — and changed the customer service industry forever

Read about the development and launch of Embeddables, Zendesk’s answer to seamlessly integrating customer support tools into websites and mobile apps.

Dottie Schrock

Kieran Tie

How we built this: User Interviews’ Document Signing feature

With Document Signing, User Interviews removes a huge pain point for researchers tasked with ensuring important agreements are signed by participants before each session.

Dottie Schrock

Kieran Tie

To return to the office or not? Here’s how we’re approaching this question at Productboard

Should we return to the office or not? And if so, what does this process look like? Like a lot of problems in the product world, these are big, complex questions that don’t have a single right answer. 

Dottie Schrock

Stephen M. Walker II

Creating value with continuous discovery—a discussion with Teresa Torres (Part 2)

Continuous discovery means you prioritize regular interactions with your customers and use what you learn in those interactions to fuel your product strategy.

Dottie Schrock

Melissa Suzuno

5 onboarding best practices for product management leaders

Not long ago I was hiring someone on my team here at Productboard where it was clear, almost from the earliest conversations, that the person I had chosen would make the process of onboarding as smooth and straightforward as possible. 

Dottie Schrock

Stephen M. Walker II