Zendesk support tickets, sales conversations in Gong, and messages from Microsoft Teams and Slack all contain valuable insights for product management. Consolidate them in one place with integrations and APIs.
Automatically route relevant customer feedback to the right teams through Insights Automation.
Turn customer feedback into insights
Quickly link important insights from customer feedback to existing or new features. For each user insight, indicate its importance from "Nice-to-have" to "Critical."
Surface meaningful customer feedback and insights with Smart Feature Suggestions — powered by machine learning.
Discover new opportunities and trends
Analyze feedback from any angle with granular & high-level views to guide product decisions. You might be surprised by what you discover!
Discover what matters most to customers and inspire what to build next with Insights Trends.
Ensure you're building the right products
Your customers will thank you for using real customer insights to guide feature prioritization, justify your product roadmap, and inspire dev teams. You’ll see all their feedback behind each feature.
Deliver innovative products backed by customer insight