| Feature Comparison | Essentials | Pro | Scale | Enterprise |
|---|
| Core Features | ||||
|---|---|---|---|---|
|
Makers
Customers pay per Maker. Makers have full access to edit, update, add, create and prioritize feature ideas, insights, and roadmaps. |
Unlimited (pay/maker) | Unlimited (pay/maker) | Unlimited (pay/maker) | Unlimited (pay/maker) |
|
Contributors
Contributors can share ideas, requests, and customer feedback and access feature data and roadmaps, but cannot make updates. |
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|
Viewers
Viewers can only see the Roadmap (and the Portal starting on the Pro plan if shared with them). They cannot add or make updates to Productboard. |
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| Roadmaps | ||||
|---|---|---|---|---|
| Unlimited roadmap views for stakeholders | ||||
| Column based and timeline roadmaps | ||||
| Swimlanes | ||||
| Plan and manage multi-product releases | ||||
| Dependencies | Beta | Beta | ||
| Insights | ||||
|---|---|---|---|---|
| Shared inbox for customer feedback | ||||
| Portal for customer feedback | ||||
| Multiple Portals | ||||
| Prioritization | ||||
|---|---|---|---|---|
| Organize and comment on features | ||||
| Sort & filter customer feedback and features | ||||
| Multiple custom prioritization scores | ||||
| Strategic objectives | ||||
| Integrations | ||||
|---|---|---|---|---|
| Jira and Azure DevOps cloud with one integration | ||||
| Jira and Azure DevOps multiple integrations | ||||
| Jira and Azure DevOps self-managed/on-premise | ||||
| Customer Feedback Integrations: Intercom, Zendesk, Slack, Gainsight PX | ||||
| Notes API, Chrome extension and email integration | ||||
| Salesforce integration | ||||
| Security & Privacy | ||||
|---|---|---|---|---|
| 99% uptime | ||||
| Personal data export and deletion | ||||
| Google Apps sign-in | ||||
| Organize workspace members into teams to assign objectives, access, and notifications | ||||
| Enforced Google Apps SSO | ||||
| SAML SSO, customizable field sharing settings, IP address whitelisting, and audit log | ||||
| Multiple workspaces | ||||
| Customize access to fields by role or product | ||||
| Customer Success & Support | ||||
|---|---|---|---|---|
| Support |
Standard 12/5 response time |
Standard 12/5 response time |
Standard 12/5 response time |
Premium 24/5 priority response time, Minimum $25k spend annually |
| Onboarding Modules - bespoke 1:1 enablement | Add On | Add On |
Add On Minimum $6000 spend annually |
Included Minimum $10k spend annually |
| Product strategy session | Add On | Add On | Add On |
1 included Minimum $25k spend annually |
| Dedicated Customer Success Manager |
Included Minimum $10k spend annually |
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You can sign up for a free trial for free, no credit card needed. You will get access to the functionality on the Scale plan for 15 days. Before your trial ends, we will notify you to choose a paid plan to continue using Productboard.
Customers pay for the number of makers using Productboard. A maker has full access to edit, update, add, create and prioritize feature ideas, insights, and roadmaps. Makers with admin access can also manage members, integrations, settings, and billing.
Every Productboard plan also includes unlimited contributor and viewer roles. Contributors can share ideas, requests, and customer feedback and access feature data and roadmaps, but cannot make updates. Viewers can only see the Roadmap (and the Portal if shared with them). They cannot add or make updates to Productboard.
If you are on a yearly plan, your contract includes a fixed minimum of makers. You cannot reduce the number of makers until your contract ends, but you can add new maker seats or upgrade your plan anytime!
If you are on a monthly plan, you can increase or reduce the number of licenses at any time in Productboard.
Yes, we provide discounts for charitable nonprofits. For more information, contact us.
You can buy our Essentials, Pro, or Scale plans through Productboard’s billing page using all major credit cards. To purchase the Enterprise plan, please contact our sales team to get set up on invoicing.
We designed Productboard’s trial onboarding experience to guide you through the most useful workflows and frequently used roadmaps, views, and prioritization frameworks.
In addition, we offer dedicated Success & Support packages that can be added to any plan for customers interested in a more bespoke onboarding experience. Learn more about our Success & Support offerings here.
We offer a variety of free and paid services to support our customers. Learn more here about our onboarding, success management, support services, and community offerings.
Yes, your data is safe with us. The security and privacy of your data is our number one priority. We perform regular security testing, work with third-party security specialists, and host our platform on the highly-secure AWS Amazon cloud. Learn more.
We integrate with many development tools such as Jira, Azure DevOps, and GitHub, plus customer feedback tools like Slack, Zendesk, and Intercom. Learn more.
