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Product Management

Balancing efficiency with experience in customer support: The story of Intercom Macros

Jane Honey, Senior Product Director at Intercom, shares how Intercom built its Macros feature and lessons learned from the process.

Dottie Schrock

Kieran Tie

Working with a product-centric CEO: Lessons from Figma, Amplitude, and LaunchDarkly

CEOs from Figma, Amplitude, Launchdarkly, and Productboard share insights on how to work with a product-centric CEO.

Dottie Schrock

Shane Schick

Gibson Biddle shares customer-centricity lessons from Netflix

Gibson Biddle shares his insights into customer-centricity at Netflix at the 2021 Product Excellence Summit.

Dottie Schrock

Melissa Suzuno

How product teams can build effective customer feedback loops

In this article, we’re going to learn about how continuous feedback loops can improve your product, the best ways to collect customer feedback, and what to do after customers provide feedback.

Dottie Schrock

Aazar Ali Shad

How to build an outcome-driven product roadmap — a step-by-step guide

How do you create product roadmaps that communicate the outcomes the product team is working towards? Our step-by-step guide can help you build your own.

Dottie Schrock

Dottie Schrock

Infographic: The 3 key practices of customer-centric product management

At Productboard, we’ve observed three key practices that are adopted by customer-centric organizations. We’ve outlined them in a detailed infographic and ebook.

Dottie Schrock

Dottie Schrock

Building better products through continuous product discovery

The most effective product teams constantly identify, test, and validate new ideas throughout a product’s lifetime—without sacrificing product delivery. Here’s how you can build a continuous product discovery practice in your organization.

Dottie Schrock

Dottie Schrock

Product manager vs. program manager: What’s the difference?

What’s the difference between a product manager and program manager? While these two job titles may sound similar, product managers and program managers have very different roles, responsibilities, and ways of approaching their work.

Dottie Schrock

Melissa Suzuno

How FigJam’s dedication to delight helped build a thriving design community

Emily Lin, lead product manager at Figma, shares how the team built and launched FigJam, a new collaboration for design and beyond.

Dottie Schrock

Kieran Tie

6 steps to a clear, unifying product strategy

Here are six steps to create a clear product strategy that your product team and the entire business can rally around.

Dottie Schrock

Productboard Editorial

Building a united front between product and engineering

Andrew Lau, CEO and Co-Founder of Jellyfish, and Srinivas Krishnamurti (“SK”), Head of Product at Productboard, divulge their thoughts on what works and (what doesn’t) when it comes to collaboration between product and engineering.

Dottie Schrock

Productboard Editorial

30/30/30 rule of product management — balancing growth, retention, and debt goals

Prioritization is one of the biggest challenges product managers face. And effective prioritization balances concerns related to growth, retention, and debt. 

Dottie Schrock

Srinivas Krishnamurti