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Product Leaders

Building and scaling successful product ops teams

What exactly is product ops and how can it help keep your product house in order? Leaders from Calendly, Twilio-Segment, and more share their insights.

Dottie Schrock

Melissa Suzuno

Oji Udezwe: “Product systems help companies keep the ‘magic’ as they grow”

“If you don’t codify how to innovate…you will oftentimes lose the magic that brought you here.” Oji Udezwe, Product Lead at Twitter, on scaling and building high-functioning teams.

Dottie Schrock

Jessica Levy Kania

Balancing efficiency with experience in customer support: The story of Intercom Macros

Jane Honey, Senior Product Director at Intercom, shares how Intercom built its Macros feature and lessons learned from the process.

Dottie Schrock

Kieran Tie

Working with a product-centric CEO: Lessons from Figma, Amplitude, and LaunchDarkly

CEOs from Figma, Amplitude, Launchdarkly, and Productboard share insights on how to work with a product-centric CEO.

Dottie Schrock

Shane Schick

Gibson Biddle shares customer-centricity lessons from Netflix

Gibson Biddle shares his insights into customer-centricity at Netflix at the 2021 Product Excellence Summit.

Dottie Schrock

Melissa Suzuno

How Zendesk launched Embeddables — and changed the customer service industry forever

Read about the development and launch of Embeddables, Zendesk’s answer to seamlessly integrating customer support tools into websites and mobile apps.

Dottie Schrock

Kieran Tie

How we built this: User Interviews’ Document Signing feature

With Document Signing, User Interviews removes a huge pain point for researchers tasked with ensuring important agreements are signed by participants before each session.

Dottie Schrock

Kieran Tie

To return to the office or not? Here’s how we’re approaching this question at Productboard

Should we return to the office or not? And if so, what does this process look like? Like a lot of problems in the product world, these are big, complex questions that don’t have a single right answer. 

Dottie Schrock

Stephen M. Walker II

Creating value with continuous discovery—a discussion with Teresa Torres (Part 2)

Continuous discovery means you prioritize regular interactions with your customers and use what you learn in those interactions to fuel your product strategy.

Dottie Schrock

Melissa Suzuno

5 onboarding best practices for product management leaders

Not long ago I was hiring someone on my team here at Productboard where it was clear, almost from the earliest conversations, that the person I had chosen would make the process of onboarding as smooth and straightforward as possible. 

Dottie Schrock

Stephen M. Walker II

30 product management thought leaders to follow

Product management is an ever-evolving discipline, and there’s always something new to learn. But how do you keep on top of the latest trends, ideas, and strategies? One way is to follow the pioneers behind them. 

Nicholas Edwards

Nicholas Edwards

A review of Empowered, Marty Cagan’s latest deep-dive into product leadership

In Empowered, Marty Cagan focuses not only on coaching techniques and product management development plans, but also on considerations around team topology, setting objectives, improving cross-organizational collaboration, and the hard work that long-term business transformation requires. 

Dottie Schrock

Stephen M. Walker II