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Renewals Manager

San Francisco

Renewals Manager
Location:  San Francisco Bay Area or Vancouver Metro

The Renewals Manager role is an integral part of Productboard's success to ensure our customers continue to see the value and benefit from their investment. Your primary focus will be managing customer renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction. This role works closely with our Customer Success Coaches and reports directly to the Senior Manager of Scaled Customer Success.

On a typical day, you will … 

  • Own and execute a book of business of SMB renewals to maximize retention and growth
  • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • Use data to craft a value story to communicate how Productboard is impacting our customer’s business
  • Identify at-risk customers and develop prescriptive plays that would mitigate against this potential churn
  • Communicate risk clearly and take the lead in developing resolution strategies, leading negotiation with the customer and escalating wherever appropriate
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth, working collaboratively with your Account Executive in the process
  • Maintain and report an accurate rolling 90-day forecast of renewals
  • Assist with enhancing and improving systems and processes to increase efficiencies

About you:

  • 2-4 years of experience in SaaS renewals management/ sales
  • Experience with mid-market/SMB renewals is a plus
  • A “value 1st” approach to working with customers to craft a clear value centered narrative about how Productboard is helping their business
  • Experience in discovery, negotiation, and closing skills
  • Ability to connect the dots organizationally and influence stakeholders from various roles, levels, and profiles to drive collaboration and program excellence
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Proficiency with Salesforce
You can look forward to the following benefits:
💰Competitive compensation, Stock options, Company 401k 
📚A budget for your professional development and on-going learning 
🏝4 weeks of paid vacation and paid sick days
💛 1 Volunteer Day per year for you to help causes close to your heart
🍲 Lunch delivered to your home
🏋Company contribution to Gym & Wellness memberships 
🚗 Commuter benefits
🍹Team events, such as happy hours, off-sites, and retreats abroad 
❤️ Company contribution and access to best-in-class health benefits and your own headspace membership
About Productboard
Productboard is the product management system of choice for everyone from Avast and Zendesk to rising stars like Metromile and Envoy. In addition to our recent $45M Series-B, Forbes Magazine named Productboard 2019's most valued startup of the Czech Republic. 
  • We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and markets.
  • You’ll enjoy an exciting team atmosphere building a new and complex product
  • We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
  • We have modern offices in Prague and San Francisco. Expect occasional travel across the Atlantic!
About our culture
At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
  • People feel empowered, supported, and included
  • Trust and transparency are built into the way we work
  • Creativity, curiosity, and continuous improvement are encouraged and nurtured every day
You can read more about our culture and company values here, get to know your future colleagues by listening to our People of Productboard podcast, or check out our Instagram profile and People of Productboard FB page for more info about life at Productboard