The Renewal Specialist plays a vital role in ensuring a smooth renewal experience for Productboard customers while also identifying opportunities for revenue growth. This position requires someone who is detail-oriented, eager to learn, and can effectively collaborate with various teams to achieve renewal objectives. As a Renewal Specialist, you will work closely with Customer Success Managers and Account Executives to facilitate the renewal process and contribute to the overall success of our customer relationships. Additionally, you will have the opportunity to provide valuable insights and feedback to enhance our renewal strategies.
To excel in this role, you should have a basic understanding of sales processes, excellent communication skills, and the ability to manage multiple tasks efficiently. The Renewal Specialist will actively participate in renewing customer contracts, identifying upsell opportunities, and maintaining accurate records of renewal activities. This position offers a great opportunity for professional growth within the company as you gain experience and expertise in SaaS renewals.
On a typical week, you will …
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Location: Must live in Georgia, U.S or North Carolina, U.S
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Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 6,000 companies, including Zoom, One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand what customers need, prioritize what to build next, and rally everyone around their roadmap.
With offices in San Francisco, Vancouver, Dublin, Brno, and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.
In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.
Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.
Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product!
Check out our LinkedIn Life page, or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.
Equal Opportunity Employer Statement
We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.
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