Learn from Figma, Amplitude, Twilio, and other leading product teams on October 26-27.
Premium Support Advisor
Location: Ideally based in Prague. Wil consider talent in Dublin, Ireland or London, UK
We are looking for an outgoing, highly energetic, customer-focused and communicative Premium Support Advisor who has a passion for helping customers and is keen to work in a rapidly expanding international team. This role is crucial in providing excellent and over-and-beyond support to our premium clients (such as BT, Avast, Nielsen, Rolls Royce, Sky - just to name a few). The ideal candidate will be experienced in customer interactions, will be detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
As a part of the Customer Support Team, you will work closely with our Technical Support, Customer Success and Sales departments to make a direct impact on achieving our customer centric targets.
💰 Stock options
💻 MacBook + 34″ monitor
📚 Budget for online courses, books, and conferences
🏝 5 weeks of vacation + sick days
❤️ 1 Volunteer Day per year for you to help causes close to your heart
🍲 Free snacks, drinks, and yummy catered lunches every day (or lunch delivered to your home)
💚 Shared Headspace account for mindfulness & mental health
🏋 MultiSport card to access sports facilities
🍹 Team events, such as happy hours, off-sites, and retreats
⏱ Flexible working hours and home office
🍀 Mental Wellness Program to support your well-being and self-care
🧒🏻 Parental benefits
🎓 Language lessons
🌁 Opportunity to travel to San Francisco
✈️ Relocation Package for foreign (non-Czech/Slovak) candidates relocating to Prague
Productboard is the product management system of choice for everyone from Avast and Microsoft to rising stars like Metromile and Envoy. In early 2020, we closed our $45M Series-B round, backed by VC giants Sequoia, Kleiner Perkins, Bessemer Venture Partners, and Index Ventures. Headquartered in San Francisco, we are a truly international company, with offices in Vancouver and Prague.
At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
You can get to know your future colleagues by listening to our People of Productboard podcast, or check out our Instagram profile and People of Productboard FB page for more info about life at Productboard.
We are an equal opportunity employer and champion of equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard.
As such, we do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
All aspects of employment including hiring, training, promotion, and terminations are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities.
Togetherness is one of our core values and our Diversity Council helps us ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every human being matters. We are committed to leading by example to drive societal change.