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We are looking for an outgoing, highly energetic, customer-focused and communicative Premium Support Advisor who has a passion for helping customers and is keen to work in a rapidly expanding international team. This role is crucial in providing excellent and over-and-beyond support to our premium clients (such as Delivery Hero, Microsoft, Disney+, Avast, Zendesk - just to name a few). The ideal candidate will be experienced in customer interactions, will be detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
As a part of the Customer Support Team, you will work closely with our Technical Support, Customer Success and Sales departments to make a direct impact on achieving our customer centric targets.
💰 Competitive compensation, stock options
📚 A budget for your professional development and ongoing learning
🏝 4 weeks of paid vacation and paid sick days
🍲 Lunch delivered to your home
🏋 Company contribution to gym and wellness memberships
🍹 Team events, such as happy hours, off-sites, and retreats abroad
❤️ Company contribution and access to best-in-class health benefits and your own Headspace membership
Productboard is the product management system of choice for everyone from Avast and Microsoft to rising stars like Metromile and Envoy. In early 2020, we closed our $45M Series-B round, backed by VC giants Sequoia, Kleiner Perkins, Bessemer Venture Partners, and Index Ventures. Headquartered in San Francisco, we are a truly international company, with offices in Vancouver and Prague.
At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
You can get to know your future colleagues by listening to our People of Productboard podcast, or check out our Instagram profile and People of Productboard FB page for more info about life at Productboard.