Product Alignment Tips: Customer Success

To build stronger relationships with the customer success team, product teams should:

  • Establish a regular cadence of meetings between product management and customer success management. 
  • Regularly share product development plans and roadmaps to help CSMs understand feature priorities. 
  • Provide resources to enable CSMs to effectively communicate the value of the product to customers. 
  • Close the feedback loop by sharing roadmaps that reflect customer requests.

Check out the complete one-pager below for more tips on how product can building stronger relationships with customer success.

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