Product Alignment Tips: Customer Success
To build stronger relationships with the customer success team, product teams should:
- Establish a regular cadence of meetings between product management and customer success management.
- Regularly share product development plans and roadmaps to help CSMs understand feature priorities.
- Provide resources to enable CSMs to effectively communicate the value of the product to customers.
- Close the feedback loop by sharing roadmaps that reflect customer requests.
Check out the complete one-pager below for more tips on how product can building stronger relationships with customer success.