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Everything announced at PE summit 2024

Introducing Productboard Pulse

Productboard’s new AI-powered voice of customer solution provides an unprecedented understanding of customer needs with exec-level insights across your entire product portfolio.

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Monitor feedback trends

Centralize feedback from many integrated sources and sit back as AI distills recurring topics.

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Gain actionable insights

Explore interactive dashboards and drill into feedback topics to uncover underlying customer needs.

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Communicate customer context

Author shareable VoC reports in minutes by prompting AI to answer any question about your feedback.

Distill customer insights product teams can immediately act on

When I started Productboard, our mission was clear – to create a world where every product truly meets the needs of its users. For the past decade, customer insights have been the foundation of our vision. Now, we're taking that commitment to the next level with our newest product offering.


I’m excited to announce Productboard Pulse, the first AI-powered voice of the customer solution that’s deeply integrated into an end-to-end product management platform. It’s designed to cut through the noise, providing reliable and actionable insights into what truly matters to your customers.


Unlike point solutions and generic AI tools, Productboard Pulse is seamlessly integrated into your product source of truth, making it effortless to turn insights into action. And for organizations looking to rapidly gain deep customer insights, Pulse can also be adopted on its own before expanding to other use cases like strategic planning and collaborative roadmapping.


For Productboard Pulse this is just the beginning and we’ll be unveiling even more innovations in the coming months. In the meantime, we look forward to hearing how it helps your organization integrate the voice of the customer into every decision — ensuring product teams are making what matters, accelerating product delivery, and helping you consistently ship the most impactful products.

Hubert Palan

CEO & Co-founder

Productboard | Distill customer insights product teams can immediately act on

AI-POWERED CUSTOMER INSIGHTS SOLUTION

Stay in-tune with what customers really need

See what matters most to all customers, or your target segment, with AI-powered analytics.

Identify trends with interactive analytics

Identify trends with interactive analytics

Interact with intuitive reports to monitor feedback trends based on AI-generated topics. Productboard Pulse incorporates customer account data to contextualize trends, so you can zero in on your target segment’s needs and quantify business impact.

Accelerate product discovery

Accelerate product discovery

Explore different combinations of topics, filter for specific customers or segments, and generate AI summaries of large sets of customer feedback.

Get answer conversationally

Get answers conversationally

Co-author voice of customer documents with AI. Write AI prompts inline and instantly insert AI summaries of relevant customer needs — or responses to any question you ask. Then easily share your write-ups with stakeholders.

Tailor categorization to your product

Tailor categorization to your product

Curate a hierarchy of feedback topics, both AI-generated and maker-defined, to continuously refine feedback categorization to best reflect your product and your customers’ needs.

Tap into every source of feedback

Tap into every source of feedback

Connect with more feedback sources than ever before, now including public review sites like G2 Crowd, the Apple App Store, and Google Play Store.

“At Gainsight, our mission is to win in business while being human-first, and it's important for our product team to stay on top of evolving customer needs and put the customer at the center of our decisions. We're excited to see how Productboard Pulse can help us in our planning process to uncover actionable trends and insights.”

Jake Ellis

Director of Product Operations and Evangelism, Gainsight

Meet the new Productboard experience

At our recent Product Excellence Summit ‘24, we shared a bold vision for the future of Productboard’s platform, while celebrating major advancements released in recent months. Read on to see what’s new and coming soon!

STRATEGIC PRODUCT PLANNING

All-new boards

In recent months, we’ve begun rolling out a brand new set of boards designed to support more advanced product planning, while keeping Productboard as intuitive as ever for makers and stakeholders alike.

Connect product strategy to execution

Connect product strategy to execution

Define your business goals, objectives, and key results — then plan product initiatives that will help you achieve them. Productboard is better than ever for ensuring complete top-to-bottom alignment, so product teams are always working on what matters most.

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CROSS TEAM COLLABORATION

Collaborative documents

Author strategy documents and product briefs right from within Productboard with new collaborative docs that can be saved alongside your other boards.

Reference product entities

Reference product entities

Easily reference entities like initiatives, features, boards, teams, companies, and segments by @mentioning them inline. Anyone can then select those entities to access more details without even leaving the doc.

embed user insight

Embed user insights

Drop the URL for any user insight to instantly embed the voice of the customer into your docs. Whether you’re illustrating a trend or justifying a decision, the full context of the original feedback is just a click away.

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Rich text editing & inline comments

Use slash / commands to choose from a variety of formatting options. Leave inline comments and mention colleagues to bring them into the discussion. Embed Figma designs, FigJam and Miro boards, and Loom or YouTube videos.

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ENTERPRISE PRODUCT MANAGEMENT

Built for enterprise scale

We’re also making ongoing investments to our platform to best serve the Enterprise organizations that rely on Productboard for coordinating work across tens, or hundreds, of product teams.

Enhanced SCIM provisioning

Enhanced SCIM provisioning

We’ll soon be releasing new enhancements for SCIM provisioning, allowing admins to more easily and securely manage workspace members and teams from within your identity provider, such as Okta or Azure AD.

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Customer maker role

Custom maker roles

Coming soon to general availability, custom maker roles will provide admins with more control over who can create, edit, and delete core entities, such as products, initiatives, objectives, and others.
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Follow customer needs without missing a beat

Learn how Productboard Pulse enables customer-centric product decision-making.

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