Tested Strategies for Improving Retention and Reducing Churn

jean cameron Nov 22, 2022

Retention is the new conversion, especially as businesses tighten their belts. Join leaders from Intercom, Productboard, and FullStory where they’ll share the strategies they – and their customers – use for improving retention and reducing churn.

You’ll learn:

• Tactics to surface value across the entire customer lifecycle
• How to identify your customers’ points of frustration, and how to intervene in real-time
• Strategies to develop more proactive support measures
• Ways to uncover valuable product insights from customers conversations and behavior data