Product Excellence Summit 2022: Oct 4th, 2022 — Online and in-person in San Francisco

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Building customer retention into your product management process

On Demand Webinar

As a product leader, how do you factor customer retention into your product plans when acquiring customers so often takes the front seat?Bella Renney, Head of Product at, shares her insights on the topic. You’ll learn:  

  • Creative ways to uncover the needs of current users
  • How to use qualitative data to build strong customer relationships and engagement
  • The metrics you can leverage that specifically speak to retention

About Bella Renney

Bella Renney is Head of Product at

Building customer retention into your product management process

How do modern product leaders build products that people love?

As product managers, we all want to achieve excellence in our craft. But what constitutes an excellent product in the first place? What strategies, processes, and mindsets are employed by the world’s best product makers?

In our Age of Product Excellence webinar series, you’ll get an inside look at what it takes to build today’s most beloved products — from vision to strategy to execution.