Introducing Productboard Pulse. Exec-level insights into what your customers need, powered by AI.
PRODUCTBOARD PULSE
Executive-level visibility into the voice of the customer
Productboard Pulse surfaces valuable customer insights to clarify your product vision, strategy, and daily decision-making — powered by AI.
Centralize user feedback across sources, and uncover valuable insights at scale.
Centralize user feedback across sources, and uncover valuable insights at scale.
Centralize user feedback across sources, and uncover valuable insights at scale.
When I started Productboard, our mission was clear – to create a world where every product truly meets the needs of its users. Now, Productboard Pulse builds on our decade of experience helping product organizations practice true customer-centricity.
Pulse is the first AI-powered voice of the customer solution that’s deeply integrated into an end-to-end product management platform. It’s designed to cut through the noise, providing reliable and actionable insights into what truly matters to your customers.
Unlike point solutions and generic AI tools, Pulse is seamlessly integrated into your product source of truth, making it effortless to turn insights into action. And for organizations looking to rapidly gain deep customer insights, it can also be adopted on its own before expanding to other product management use cases.
We look forward to hearing how Pulse helps your organization employ customer insights to inform every key decision and consistently ship high impact products!
Hubert Palan
CEO & Co-founder
AI CUSTOMER FEEDBACK TRENDS
Interact with intuitive reports to monitor feedback trends based on AI-generated topics. Productboard Pulse incorporates customer account data to contextualize trends, so you can zero in on your target segment’s needs and quantify business impact.
SHARE CUSTOMER CONTEXT
Co-author voice of customer documents with AI. Write AI prompts inline and instantly insert AI summaries of relevant customer needs, or responses to any question you ask. Then easily share your write-ups with stakeholders.
CUSTOMER FEEDBACK THEMES
Curate a hierarchy of feedback topics, both AI-generated and maker-defined, to continuously refine feedback categorization to best reflect your product and how customers express their needs.
CUSTOMER FEEDBACK INTEGRATIONS
Tap into every source of feedback
Connect with more feedback sources than ever before, now including public review sites like G2, the Apple App Store, and Google Play Store.
”At Gainsight, our mission is to win in business while being human-first, and it's important for our product team to stay on top of evolving customer needs and put the customer at the center of our decisions. We're excited to see how Productboard Pulse can help us in our planning process to uncover actionable trends and insights.”
Director of Product Operations and Evangelism, Gainsight
No, but Productboard Pulse may be purchased to enhance your Productboard experience. It is not required for the use of Productboard or even for the use of Productboard’s other smart capabilities. You can continue using smart suggestions, sentiment analysis, and smart topic detection without using Productboard Pulse. These capabilities are powered by Productboard’s proprietary machine-learning models.
Productboard Pulse is powered by OpenAI’s solutions. If you choose to use Productboard Pulse, you agree to OpenAI being a subprocessor of your data. OpenAI is located in the United States. For more information, please review Productboard’s AI Terms and list of Subprocessors. You can find more details about OpenAI’s data security, privacy, and compliance on OpenAI Security Portal.
Your data won’t be used to train the AI models for the purpose of other Productboard Customers. We do not permit our third-party Subprocessors of Productboard Pulse to use your data to train their Al models.
Productboard only sends the data necessary for the AI functionality to work on a per-feature basis. For example, to generate AI summaries of trending topics, we share the contents of notes assigned to detected topics. To automatically draft feature specs using AI, we share the contents of the insights that are already linked to the specific feature. As we add more capabilities to Productboard Pulse, the specific data fields shared will also evolve.
Yes, if you choose to use Productboard Pulse, you agree to OpenAI being a subprocessor of your data. OpenAI is located in the United States. For more information, please review OpenAI’s data usage policies and Productboard’s AI Terms.
