Productboard AI Terms

These Productboard AI Supplementary Terms (“Productboard AI Terms”) form a part of the Website Terms of Use and the Master Subscription Agreement, as applicable, between you and Productboard (the “Agreement”). These Productboard AI Terms apply to your access and use of any Productboard AI feature(s). To the extent there is a conflict between these Productboard AI Terms and the Agreement, the Productboard AI Terms shall supersede the Agreement specifically as it relates to Customer’s use of Productboard AI.  Any capitalized terms used herein have the same meaning as in the Agreement.

By accessing or using Productboard AI, you agree to these Productboard AI Terms on behalf of the applicable entity or organization that you represent.

1. General. “Productboard AI” means any feature(s) or functionality made available by Productboard and labeled as Productboard AI that utilize artificial intelligence, machine learning, or similar technologies. Productboard AI may be developed by Productboard and/or Productboard’s third-party providers, and are a part of the Service. These Productboard AI Terms only apply to Productboard provided within the Service and not to any artificial intelligence, machine learning, or similar technologies provided by third party products. Productboard and its licensors exclusively own all right, title, and interest in and to Productboard AI, including all associated intellectual property rights.

2. AI Content. If you choose to enable Productboard AI, your Customer Property that is uploaded in Productboard (“Input”) will be used by Productboard AI and you will receive output generated and returned by Productboard AI based on your Input (“Output”, and together with Input, “Al Content”). When you use Productboard AI, Input and Output are your Customer Property. You are solely responsible for your AI Content, including compliance with applicable laws and the Agreement. You will ensure that your AI Content will not (i) violate any applicable law; (ii) violate these Productboard AI Terms or the Agreement; or (iii) infringe, violate, or misappropriate any of our rights or the rights of any third party. You acknowledge that due to the nature of machine learning and the technology powering Productboard AI features, your Output may not be unique and Productboard AI may generate the same or similar output to Productboard or a third party.

3. Training AI Models. Your Customer Property won’t be used to train the AI models for the purpose of other Productboard Customers. We do not permit our third-party Subprocessors of Productboard AI to use your Customer Property to train their Al models.

4. Usage Restrictions. You may not use Productboard AI or Output (a) to develop foundation models or other large-scale models that compete with Productboard or Productboard AI, (b) to mislead any person that Output from the Service was solely human-generated, (c) in a manner that violates any technical documentation, usage guidelines, or parameters, (d) to make automated decisions that may have a detrimental impact on individual rights without appropriate human supervision, or (e) in a manner that infringes, violates, or misappropriates any of our rights or the rights of any third party.

5. Warranty Disclaimer. PRODUCTBOARD AI IS PROVIDED TO YOU ON AN “AS IS” BASIS. PRODUCTBOARD DOES NOT MAKE ANY WARRANTY REGARDING THE RESULTS OBTAINABLE FROM USING PRODUCTBOARD AI OR THE ACCURACY OR SUITABILITY FOR YOUR NEEDS OF ANY INFORMATION (INCLUDING, BUT NOT LIMITED TO, MATERIALS, DESIGNS, WORKFLOWS/PROCESSES, CODE, OR OTHER DATA) OBTAINED THROUGH PRODUCTBOARD AI. YOU UNDERSTAND AND AGREE THAT ANY SUCH INFORMATION OBTAINED THROUGH USING PRODUCTBOARD AI IS AT YOUR SOLE RISK. DO NOT RELY ON FACTUAL ASSERTIONS IN OUTPUT WITHOUT INDEPENDENT FACT-CHECKING. DO NOT RELY ON DESIGNS, WORKFLOWS/PROCESSES, OR CODE IN OUTPUT WITHOUT INDEPENDENT REVIEW OF FUNCTIONALITY AND SUITABILITY FOR YOUR NEEDS. NO SUCH INFORMATION, SUGGESTIONS, OR OUTPUT, OBTAINED BY YOU FROM PRODUCTBOARD OR THROUGH PRODUCTBOARD AI SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

6. Service Level Terms Are Not Applicable.  Notwithstanding anything to the contrary in your Agreement, downtime of Productboard AI that results from a failure of a third party service will not be included in the Uptime Guarantee calculations.

7. Optional Integration. Productboard AI is powered by OpenAI solutions. OpenAI is an optional integration that is not required for use of Productboard. You are not required to use, test, or trial Productboard AI. If you choose to use the Productboard AI feature(s), OpenAI will be listed as a Subprocessor. See https://www.productboard.com/subprocessors/ for more details. Further, if you choose to use Productboard AI, you may not use the Productboard AI features in a manner that violates any OpenAI Policy, including their Content Policy; Sharing and Publication Policy; and Community Guidelines.