Welcome to Productboard, SatisMeter!
As customer expectations grow and competition intensifies, customer-centric products are the ultimate differentiator. But not every company excels at building extraordinary digital products because that requires established processes for listening to your customers and identifying their underlying needs.
Achieving true customer-centricity is far from easy, especially when customer data is disconnected from products. Not long ago, collecting feedback on how your product is meeting customer needs was prohibitively expensive and required substantial effort. Now there are a growing number of solutions for collecting real-time feedback from users, yet it’s still difficult to validate that you’re solving the right problem in the right way at the velocity and scale that product teams need.
That’s why we’re excited to announce that we’re acquiring SatisMeter to help you continuously improve product experiences through faster feedback loops between you and your customers!
SatisMeter is a powerful feedback platform for modern product teams that goes above and beyond traditional feedback widgets and survey tools in its category. Through pre-existing and customizable templates, SatisMeter helps keep an eye on customer satisfaction, stay updated on product engagement, and monitor product-market fit through contextual surveys in-app and across other channels. SatisMeter is headquartered in Prague, and serves over 350 companies across the globe, including Calendly, Hunter, and Meltwater.
With our first-ever acquisition, we wanted to give our customers the tools to be more customer-centric. SatisMeter perfectly complements Productboard’s capabilities for gleaning insights from customer feedback to inform your most important product decisions. Now product teams will have a faster, easier way to gather actionable feedback at every stage of the product lifecycle and access the user insights they need to accelerate decision-making and delivery.
“The combination of Productboard and SatisMeter is going to be incredibly valuable to us. As our product team continues to receive more insights from customers for our products, we’re looking for efficiencies in how we triage this feedback and integrate it throughout the product development process. The ability to efficiently push relevant feedback directly to Productboard is key. Our desired outcome is to spend less time on managing feedback, which would allow us to place even more focus on how to deliver customer value.”
Productboard and SatisMeter are the perfect pair. With the two solutions integrated, you can learn what your customers actually think and feel at the moment they experience it, and immediately access timely, relevant insights about what to build from that feedback, at an unmatched scale.
SatisMeter allows product teams to embed surveys on user engagement (i.e. NPS, CSAT, CES), pricing, product-market fit, and more at in-product touchpoints and across other marketing channels. Combined with the power of Productboard’s platform, product teams can more easily stay on top of customers’ evolving needs, validate ideas, close the feedback loop on whether they’ve successfully addressed customer problems, and deliver exceptional digital experiences.
“SatisMeter is obsessed with helping modern product management teams successfully understand what their customers are saying at every stage of the product development process. We’ve always been impressed with how the Productboard team has helped their customers build better products and look forward to bringing our technologies together to supercharge the product management experience.”
We’re thrilled to welcome SatisMeter to the Productboard family and further our mission to help you make products that matter.