Introducing the next generation of AI for product management
With today’s launch of Productboard AI 2.0, featuring new fully-automated feedback categorization, true continuous product discovery is finally within reach. Now you can build what customers really need, increase product manager productivity, and ship even faster with the next generation of AI for product teams, fully integrated into your product management platform.
Many years ago, when we set out to build the first product management platform for customer-centric product teams, one capability stood out the most in our early demos — the ability to not only centralize all your product feedback streaming in from many sources, but highlight specific insights and link them to related feature ideas.
Over time, we’ve heard how this has been game-changing for product teams serious about tackling their customers’ greatest needs. We’ve also been keenly aware that even with the help of a solution like Productboard, being truly customer-centric requires a substantial time investment. Only feedback that gets reviewed can be acted upon. As feedback volumes continue to rise, it’s been increasingly challenging to stay on top of it all, and product teams that still have their feedback scattered across tens of systems don’t stand a chance.
Today all this changes with the introduction of Productboard AI 2.0, featuring fully-automated feedback categorization. It’s a major milestone in our longstanding vision to enable continuous product discovery, no matter how much feedback you have. And it goes beyond monitoring high-level feedback trends to distilling actionable insights that immediately factor into daily decision-making around specific features.
A wealth of user insights behind every feature
There’s been a lot of hype around AI lately, so let me get straight to the point on how Productboard AI is able to categorize your feedback in a particularly useful way, and why it’s so different from what you can do with a generic AI tool.
Once an admin has enabled Productboard AI and configured insights auto-linking, it will run in the background, continuously linking user insights to related feature ideas. New feedback is analyzed as it arrives, and whenever you create a new feature idea, Productboard AI finds and links any related user insights.
From each feedback note, you’ll see all the features it’s been linked to. And from every feature, you’ll see which insights have been linked by AI. Find an insight that’s not so relevant to the feature at hand? You can easily unlink it, or link it to a different feature.
The value of having more linked user insights
When more user insights are linked to feature ideas, many Productboard capabilities become that much more valuable. User insights auto-linked by AI immediately factor into scores you can use to prioritize features by their impact on your customers and business.
Linked insights are also immediately incorporated into any AI summaries or “Ask AI” responses, which will save you a lot of time when you’re writing your next feature brief. No more manually summarizing feedback themes or listing pain points based on tens or hundreds of insights linked to a feature! It’s never been easier to grasp what customers really need and share that context with collaborators.
With more insights linked to features, you’ll also have a more accurate picture of exactly who needs what. That’s invaluable when you’re filtering your roadmap to see just those features requested by a specific VIP customer, minutes before your next call. It also helps close the loop with all the right users when you move forward with a feature idea or set it live.
Customers who joined our insights auto-linking beta are already reporting substantial improvement in the amount of feedback they’re able to process and the number of insights they have available. It’s not just that product managers are saving hours reviewing feedback. Entire teams are able to accelerate their work by moving from idea through discovery to delivery in substantially less time.
Fully integrated into your product platform
Insights auto-linking joins a suite of existing Productboard AI capabilities that are so powerful because of the unique data sets they run on, which only exist together in Productboard. You can’t just tab over to ChatGPT to ask it what features your customers need the most! With all your customer feedback and product data in one platform — now intelligently interconnected — Productboard AI can provide insights that directly inform daily product decision-making.
We have big ideas for what to tackle next, including AI capabilities that will serve more than just the product team, helping you unite your entire business around where you’re leading your product. Have an idea of your own? We’d love to hear about it.
We’ll be tracking your feedback in our team’s Productboard, with a bit of help from AI.
