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Intercom integration

Integrate Intercom with Productboard

Understand what users really need by capturing product insights from Intercom conversations

Build the features that address real user needs



Push your Intercom conversations to Productboard.



Highlight the most important insights and link them to feature ideas.



Surface your top-requested feature ideas and see the user insights that inspired them.

Sales, customer support, marketing – they all use Intercom to communicate with prospects and customers daily. But many of the insights uncovered in these discussions never make their way back to the product team.

With the Productboard integration for Intercom, you can easily route select conversations back to the product team for review. Then link the insights found within to the feature ideas they inspire.

That helps product managers with prioritization. It also offers invaluable context to designers, developers, even marketing, as they come to understand the real need each feature addresses.

How to set up the Intercom integration


Do something with all that valuable product feedback in Intercom!

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