Senior Staff Software Engineer

San Francisco

About Us:

Productboard is where innovation meets impact. As a Unicorn company valued at $1.7B, we're revolutionizing product management with our platform, trusted by industry giants like Microsoft, Zoom, and UiPath. Our global presence spans from San Francisco to Prague, embodying a culture of agility and expertise.

Our culture is our cornerstone. We've cultivated an environment where your voice matters, your work impacts global product development, and your growth is paramount. Our outstanding eNPS score of 93 reflects our commitment to employee satisfaction and our deeply embedded values of empowerment, transparency, and continuous improvement.

About the Role:

The Insights Experience team at Productboard manages a platform that gathers user feedback from interviews, emails, support tickets, and direct customer responses. This platform is important for setting Productboard apart in its market by ensuring our customers can identify what to prioritize based on user needs.

As a Senior Staff Software Engineer in this team, your job is to build and improve this platform. This is crucial for keeping us competitive and making sure our products meet our customers' needs. You'll do more than just code; you'll need to understand how your work helps our customers and influences our product direction.

You’ll provide technical leadership and empower the team members to grow professionally, setting high standards, sharing knowledge, and identifying future technical leaders. Your strategic influence will be instrumental in steering our technology stack and architecture, laying the groundwork for sustainable growth.

Collaboration with cross-functional teams and active participation in strategic planning are essential aspects of your role. You'll align technical decisions with our broader business objectives and proactively identify and address potential challenges. While developing our user-facing product, you'll exercise freedom and ownership in driving improvements to performance, scalability, and robustness, extending your impact across the entire tech stack.

This role is based in our downtown San Francisco office with an office-centric hybrid schedule. Along with other San Francisco Bay employees, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays.  You will have the option to work from home on Wednesdays and Fridays.

What You'll Achieve:

  • Lead the team and support your colleagues. You'll help your teammates grow by sharing knowledge, giving feedback, and setting high standards for how we work. 
  • Play a key role in making critical decisions that shape our technology stack and architecture. 
  • Actively participate in the planning process, making sure that the technical decisions match the business goals. You'll work to identify and handle potential issues, plan for growth, and stay updated on new technologies to help us stay competitive.
  • You'll have a significant hand in building and refining our user-facing product. Your work will directly impact our users as you ship your contributions to production regularly, ensuring the product's performance, scalability, and robustness. 
  • Bring your creativity to resolve challenging technical issues and be involved in every phase of feature development – from concept to implementation and beyond.
  • Work alongside engineering leaders, product managers, designers, and other partners. 
  • Dive into customer experiences to gain valuable insights, driving user engagement and shaping new features. Your work will make our product more engaging and personalized, resonating with our users' needs.

Skills You'll Bring:

  • 8+ years of engineering experience, demonstrating a history of developing world-class product experiences within a team. 
  • Experience with breaking down complex problems into manageable solutions, considering both technical and business implications. 
  • Extensive experience in efficiently scaling UIs to accommodate rapid growth and changing demands, leveraging web technologies including HTML, CSS, TypeScript, and React. 
  • A thorough understanding of how different system components, from the user interface to the data model, work together. Your expertise goes beyond just technical skills, including experience in leading teams to effectively scale and optimize backend systems, especially to meet growing user demands.
  • Adaptability in learning and using different technologies, you are not bound by any single tool or language. 
  • Strong leadership and mentorship skills where you excel at driving projects and coordinating with cross-functional teams, as well as, you are deeply invested in your team's growth and development. 

Nice to Haves:

  • Experience with Node.js, Ruby, Kotlin, Postgres, Redis, Elasticsearch, AWS.
  • We appreciate candidates who have passions beyond technology, whether it's in the arts, history, social sciences, or any other field.
  • Experience or a keen interest in the infrastructure aspects of building top-notch software products can be a significant asset.

We're looking for skilled and enthusiastic individuals from diverse backgrounds to join our team. Don't worry if your experience doesn't match all the criteria in the job description. If you love building and are committed to making quality products while sharing our company values, we'd like to hear from you.

What We’ll Offer:

At Productboard, we believe in providing you with a comprehensive compensation and benefits package that reflects our commitment to your well-being and professional growth. Here's what you can expect:

  • Competitive base salary reflecting your role's value.
  • Stock options for company success.
  • Robust 401k for long-term financial health.
  • Life insurance and disability coverage.
  • Best-in-class health benefits with contributions, including a convenient One Medical Membership for quality healthcare.
  • Subsidized gym and wellness memberships.
  • Commuter benefits for convenience.
  • Dedicated mental wellness programs and personal access to Soulmio for mindfulness.
  • Generous paid time off: Flexible PTO + 9 sick days.
  • 8 weeks of Paternity leave and 12 weeks of Maternity leave.
  • Annual volunteer day for your chosen causes.
  • Daily office lunches catering to your preferences.
  • Professional development budget for growth.
  • Regular team events to foster camaraderie.

Salary range: $191,400 - $253,600. The pay range for this job level is a general guideline only.  Multiple factors, such as your location, experience, depth of knowledge, as well as internal equity may be considered in extending an offer.

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

  • People feel empowered, supported, and included
  • Trust and transparency are built into the way we work
  • Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, success, and failures. 

Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product!

Check out our LinkedIn Life pageInstagram profile, and People of Productboard FB page or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Would you recommend working at Productboard as a great place to work? A simple question, but one that says it all. Are your employees satisfied and loyal?  Are they promoters or detractors?
Asking this question to your employees you can find your net promoter score. Score around 30 is considered good and one above 50 is considered excellent. Companies like HubSpot who are heavily invested in company culture have an eNPS score of 83. At Productboard, we scored in our recent eNPS 93. And there are already 400 of us and we have offices all over the world.

Imagine how important the culture is to us when our eNPS is 93. How much leadership cares that we are happy and fully supported. Not only in the job but also in personal aspects of our lives. 

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other biascovered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.