Productboard is seeking a growth oriented individual to be a member of the Productboard Go to Market Operations team. The GTM Systems Support Specialist plays a pivotal role in supporting the GTM team to achieve revenue goals and drive customer success and will be key in enhancing the effectiveness of our GTM organization. We have initial plans for this to be a 6 month contract, but it may extend further.
Key Responsibilities
Administration of core GTM tech stack, with an emphasis on administering SFDC adjacent tools, such as LeanData, Exportly, Outreach, ZoomInfo, Gong, Linkedin Sales Navigator, etc.
Manage the GTMOps ticket queue, triaging support requests from across the GTM organization.
Solve problems and issues with an eye towards future scalability but flexible enough to solve current state business requirements.
Ensure data accuracy, completeness, and consistency across all GTM systems and tools.
Collaborate closely with cross-functional teams (e.g., Finance, Legal, Sales, Marketing, Customer Success etc.) to build robust cross-functional processes and support cross-team handoffs acting as project owner.
Required Qualifications
Good proficiency with Salesforce, Gong, Outreach
Ability to create clear/simple documentation - process guides & diagrams.
Good understanding of interconnectivity between systems allowing to perform upstream and downstream impact analysis from multiple stakeholders’ point of view.
Analytical. Leverages data where possible to GTM process and productivity
Excellent Communication Skills: Ability to concisely explain complex cross-functional processes.
Entrepreneurial/Builder mindset. Strong communication skills.
Preferred Qualifications
Salesforce Administration Certification
Experience with larger technology stack (Looker, Vitally (or other CS platforms), CPQ/CLM/commissions software, LinkedIn Sales Navigator, etc)
Prior experience in IT Help Desk strongly preferred
You can look forward to the following benefits:
đź’° Competitive Compensation, Stock Options, Company 401k
đź“š A budget for your professional development and ongoing learning
🏝 Unlimited PTO - Seriously, take the time that you need
đź’› 1 Volunteer Day per year for you to help causes close to your heart
🍀 Mental Wellness Program to support your well-being and self-care
🏋 Company contribution to gym and wellness memberships
đźš— Commuter benefits
🍹 Team events, such as happy hours, off-sites, and retreats abroad
❤️ Company contribution and access to best-in-class health benefits
The expected hourly rate range for this position in the SF Bay area is $53 h/r - $73 h/r.
Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future.
About Productboard
At Productboard, we’re on a mission to help product teams build exceptional products with clarity and confidence. As the leading intelligent product management platform, we empower over 4,000 companies, including Salesforce, SAP, Autodesk, and Kroger, to understand what customers need, prioritize what to build next, and align everyone around a shared roadmap.
Headquartered in San Francisco with offices in Prague and Brno, Czechia, we’re backed by some of the world’s most respected investors, including Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, Tiger Global, and Dragoneer.
We’re proud to be consistently recognized as one of the best places to work by BuiltIn and Comparably, and to count ourselves among the world’s leading unicorn companies. Well-funded and financially disciplined, we have the stability and runway to build boldly for the long term.
Over the past few years, we’ve rearchitected our platform from the ground up to serve enterprise scale and set the foundation for the next era of product management. Now we’re entering an exciting new phase with Productboard Spark, our AI-first, agentic experience that transforms how product teams work. Spark is a true collaborator that deeply understands your product context, company strategy, and customer needs, helping teams move faster and make smarter, more confident decisions.
Join us as we build the future of product management.
About our culture
Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
People feel empowered, supported, and included
Trust and transparency are built into the way we work
Creativity, curiosity, and continuous improvement are encouraged and nurtured every day
Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.
Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!
We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.
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