Push Zendesk support tickets that should be reviewed by the product team to productboard.
Identify the most important insights and link them to feature ideas so they'll be on hand for every prioritization and design decision.
Decide what to build next based on projected user impact, and know exactly which users to follow up with as you're researching your feature ideas.
Zendesk’s intuitive help desk interface and automated workflows make it a crowd favorite amongst modern support organizations. But as support agents surface user needs not met by the product today, how are you putting that information to use?
With productboard, your support team can easily push relevant tickets into productboard. From there, product managers can identify valuable insights and link them to related feature ideas, so they’ll be on hand for every prioritization and design decision.
- Manually push select tickets to productboard
- Automatically push tickets to productboard based on tags, custom triggers, or designated keywords
Product leaders Love using productboard
productboard helps product managers figure out what to build next… and why.
TC Disrupt Competition
Great product! Beats the heck out of our old system of spreadsheets, my inbox, and a Trello board.
productboard is a no-brainer for every serious product manager. You'll wonder how you got by without it.
Co-founder & CTO
productboard is a member of our team we can't live without.
Product and Design
After I showed the team how productboard could align product with sales, development, and marketing, everybody was just thinking "finally!"
CEO & Co-Founder
I haven't fallen in love with a product like this in a very long time!
Senior Product Manager
I've tried a few PM tools, and productboard is the only one that has managed to capture the essence of what product management is about, and do so in style.
Product Operations Lead
We funnel all our company's user insights through productboard. It's changed my life.
Senior Product Manager
I don’t often feel like I'm using "the next big thing” but that’s how I feel about productboard.
Every person on my team is in love with productboard... Thank you for this amazing tool! I don't know how I'd do my job without it now.
Chief Experience Officer