Integrate

Push Zendesk support tickets that should be reviewed by the product team to productboard.

Distill

Identify the most important insights and link them to feature ideas so they'll be on hand for every prioritization and design decision.

Prioritize

Decide what to build next based on projected user impact, and know exactly which users to follow up with as you're researching your feature ideas.

Zendesk’s intuitive help desk interface and automated workflows make it a crowd favorite amongst modern support organizations. But as support agents surface user needs not met by the product today, how are you putting that information to use?

With productboard, your support team can easily push relevant tickets into productboard. From there, product managers can identify valuable insights and link them to related feature ideas, so they’ll be on hand for every prioritization and design decision.

  • Manually push select tickets to productboard
  • Automatically push tickets to productboard based on tags, custom triggers, or designated keywords

How to Integrate productboard with Zendesk

Do something with all that valuable product feedback in Zendesk!

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Product leaders Love using productboard

TechCrunch

productboard helps product managers figure out what to build next… and why.

TechCrunch

TC Disrupt Competition

Bradley Wagner

Great product! Beats the heck out of our old system of spreadsheets, my inbox, and a Trello board.

Bradley Wagner

VP Engineering
hannonhill

Chase Lee

productboard is a no-brainer for every serious product manager. You'll wonder how you got by without it.

Chase Lee

Co-founder & CTO
ambassador

Wells Riley

productboard is a member of our team we can't live without.

Wells Riley

Product and Design
Envoy

Tim Clauwaert

After I showed the team how productboard could align product with sales, development, and marketing, everybody was just thinking "finally!"

Tim Clauwaert

CEO & Co-Founder
intuo

Jewel Loree

I haven't fallen in love with a product like this in a very long time!

Jewel Loree

Senior Product Manager
Headset

Nicolay Alexiev

I've tried a few PM tools, and productboard is the only one that has managed to capture the essence of what product management is about, and do so in style.

Nicolay Alexiev

Product Operations Lead
Airtasker

Cam Hilsman

We funnel all our company's user insights through productboard. It's changed my life.

Cam Hilsman

Senior Product Manager
SalesLoft

Tyler Mills

I don’t often feel like I'm using "the next big thing” but that’s how I feel about productboard.

Tyler Mills

Product Manager
Zaius

Kat Kennedy

Every person on my team is in love with productboard... Thank you for this amazing tool! I don't know how I'd do my job without it now.

Kat Kennedy

Chief Experience Officer
Degreed

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