Continuously monitor customer conversations and collect feedback at scale with a platform that works for you. Use these ongoing feedback loops to make more informed product decisions and build with confidence.
Track the critical needs of your top customers and involve them in product discovery, betas, and evangelism. Use their feedback to make informed product decisions that increase the average contract value, build trust, and reduce churn.
Prioritizing customer needs can be challenging. Segment customer accounts by ARR, industry, and product usage to help deliver faster on core needs—leading to account expansion and improved customer lifetime value.
“The best products are always created by putting the user at the heart of the development process. It means product management shouldn’t be done in isolation, sitting in a corner and coming up with ideas. There needs to be a collaborative approach. Bringing everyone on that journey was important to me and I needed a tool to be able to do that.”
