Continuously monitor customer conversations with automated feedback integrations and AI-powered capabilities for detecting customer feedback trends. Build the right solutions the first time, without costly iterations and rework.
Track the needs of your top customers and your progress toward delivering on them. Involve these VIPs in product discovery, betas, and evangelism. Use their feedback to make informed product decisions that will drive expansion, reduce churn, and leave customers delighted.
Not all product feedback is created equal. See what your target customer segment is requesting with critical importance using dynamic segments that can be defined using customer data (like ARR, company size, or product usage patterns) synced from Salesforce, Amplitude, and Mixpanel.
“The best products are always created by putting the user at the heart of the development process. It means product management shouldn’t be done in isolation, sitting in a corner and coming up with ideas. There needs to be a collaborative approach. Bringing everyone on that journey was important to me and I needed a tool to be able to do that.”
