Product Alignment Tips: Customer Support

To better collaborate with customer support teams, product teams should:

  • Establish regular communication and collaboration channels through regular check-ins or meetings. 
  • Provide training and resources to ensure support teams are well equipped to handle customer inquiries.
  • Define clear escalation paths for P0 and P1 issues that require urgent attention from the product team. 
  • Develop a shared understanding of customer needs and feedback.

Check out the complete one-pager below for more tips on how product can building stronger relationships with customer support.

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