Product Alignment Tips: Customer Support

To better collaborate with customer support teams, product teams should:

• Establish regular communication and collaboration channels through regular check-ins or meetings. 
• Provide training and resources to ensure support teams are well equipped to handle customer inquiries.
• Define clear escalation paths for P0 and P1 issues that require urgent attention from the product team. 
• Develop a shared understanding of customer needs and feedback.

Check out the complete one-pager below for more tips on how product can building stronger relationships with customer support.