.2 Product Release: Build smarter, better, faster with smart automations & enhanced roadmapping
Zendesk’s intuitive help desk interface and automated workflows make it a crowd favorite amongst modern support organizations. But when support tickets contain information about un-met user needs, how are you putting that information to use?
With Productboard, your support team can easily push relevant tickets into Productboard. From there, product managers can identify valuable insights and link them to related feature ideas, so they’ll be on hand for every prioritization and design decision:
Teammates can push tickets into Productboard by applying a designated tag, or you can set up custom triggers to automate the process.