Enable CSMs to influence the product roadmap by gathering VOC feedback, directly within Gainsight 360
Surface your top-requested feature ideas and see the user insights that inspired them
Visibility gains for CSMs to provide real-time updates to customers on the status of their product requests through a transparency that builds trust
The ever challenging feedback loop between product teams and their customer success counterparts is finally coming full-circle. Our bi-directional integration enables CS teams to track their customer’s product requests throughout the entire lifecycle and provide this product feedback directly into Productboard, where product managers gain visibility to these insights and use them to guide their roadmap strategy.
Use the integration to:
