Forrester Consulting study commissioned by Productboard – Why investing in product management pays off

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Integrate Gainsight with Productboard

Ensure NRR with customer feedback as the driving force behind your product roadmap


Enable CSMs to influence the product roadmap by gathering VOC feedback, directly within Gainsight 360



Surface your top-requested feature ideas and see the user insights that inspired them

Close The Loop

Close The Loop

Visibility gains for CSMs to provide real-time updates to customers on the status of their product requests through a transparency that builds trust

The ever challenging feedback loop between product teams and their customer success counterparts is finally coming full-circle. Our bi-directional integration enables CS teams to track their customer’s product requests throughout the entire lifecycle and provide this product feedback directly into Productboard, where product managers gain visibility to these insights and use them to guide their roadmap strategy.

Use the integration to:

  • Enable CSMs to capture and share the voice of
    the customer with product teams
  • Enable PMs to use customer feedback to
    improve prioritization and roadmap planning
  • Keep CSMs updated on the progress product
    teams are making on features requested by
    each customer
  • Expand customer advocacy through
    loyalty gains
  • Drive durable growth through improved
    retention rates

Do something with all that valuable product feedback in Gainsight!

Integrate Productboard and Gainsight CS

Integrate today

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