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Frame AI helps CX leaders operationalize Voice of the Customer programs by collating customer conversations across many sources and automatically analyzing them with artificial intelligence. One common Frame AI use case is to help CX teams surface common requests and pain points with product teams.
With the Frame-Productboard integration, tickets and conversations with a designated tag applied can automatically be sent into Productboard — tags, content, and embedded graphics included. It’s also possible to push Frame visualizations representing recent trends relevant to the product team into Productboard.
By surfacing actionable insights for the product team in this way, organizations can multiply the value of their existing investments in solutions like Zendesk, Intercom, Slack, and survey tools. You’ll also have a lot more insights on hand to make better product decisions!