The engineers and architects who use Autodesk’s Building & Infrastructure Design software products (Revit, Civil 3D, ReCap, Dynamo, Advance Steel, InfraWorks, etc.) work on some of the most complicated projects one can imagine — from renovating and expanding an “80-year-old water treatment facility” in Toledo, Ohio to creating an intricate system of waterways and bioswales designed to catch rainfall in New Orleans, Louisiana following Hurricane Katrina.
To help its customers solve problems this complex, Autodesk’s Building & Infrastructure Design org needed to collaborate closely with internal and external stakeholders throughout the product lifecycle. Realizing this would only be possible with a centralized platform that could connect multiple systems, the business unit adopted Productboard. Now, Building & Infrastructure Design teams have transformed their approach to partnering with customers and stakeholders to make the right investments and quickly get to market.
It took less than 2 months for the Building & Infrastructure Design organization to onboard 20 product teams in Productboard. Over just a 90-day period, the business unit saw 2,000+ roadmap views across 167 unique viewers.
Now, Building & Infrastructure Design teams:
- Make the right bets co-creating with customers, capturing 2,000+ insights from Portals
- Save time prioritizing and iterating — PMs now review feedback in 1 place, not 5
- Align faster, gain exec trust; org cuts hours of group calls with 1 intuitive, portfolio view
- Improve EPD collaboration & resourcing with 1 tool to manage comms, dependencies
Senior Product Manager Lilli Smith and Senior Program Manager Mitko Vidanovski share why having a centralized product management platform is essential for their work, and how Productboard now helps the Building & Infrastructure Design organization build what customers need most.
Along the way, they reveal how product managers and engineers now enjoy a dynamic any Engineering, Product & Design organization would envy: being “more aligned without the need to meet and talk,” Mitko explains.
How it started: teams were looking to identify, align, and act on the right problems
Before Autodesk’s Building & Infrastructure Design organization adopted an integrated platform, product teams were spending a lot of time searching for customer feedback submitted across channels. Once PMs did discover valuable trends and insights, they had trouble taking action, as roadmaps were scattered across static tools. Teams hoped to partner closely with their customers, but disconnected systems held them back.
Missing a holistic view across its 20 product lines, the Building & Infrastructure Design org were looking to share the same product vision, effectively manage dependencies to avoid duplicative work, and provide executives the visibility they needed.
Senior Program Manager Mitko Vidanovski and Senior Product Manager Lilli Smith share how.
- Needed an easier way to capture feedback and validate solutions
Sourcing customer feedback from several channels (email, customer calls, forums, conferences, exec briefs from Sales, and more), risked missing high-value opportunities and lost time sifting through feedback.