Location: San Francisco Bay Area / EST timezone Remote
As a Product Success Partner, you’ll play a strategic role in driving customer growth, value realization, and long-term partnership success. This is not a typical customer success or account management role — it’s about becoming a trusted advisor to our most strategic customers, helping them unlock the full potential of our platform to achieve real, measurable business outcomes with a heavy focus on change management.
You’ll work closely with senior stakeholders across our customers’ organizations to understand their priorities, co-create success strategies, and guide them through change, adoption, and transformation. Internally, you’ll collaborate cross-functionally with Product, Sales, Solutions, and Support to ensure we deliver the right solutions at the right time.
What You’ll Do
Act as an extension of the customer’s team and build deep, consultative relationships
Plan and lead transformation programs with customers
Consult customers on best change management practices
Align our product’s capabilities and value with customer business goals and OKRs
Lead executive success reviews and value realization conversations
Develop joint success plans and adoption strategies
Identify risks, growth opportunities, and expansion moments
Ensure we’re identifying and involving the right customer stakeholders needed for Productboard success and provide your best efforts to keep them engaged
Be a Productboard platform expert with a deep understanding of diverse use cases and product management best practices; effectively articulate how both align with customers’ strategies and desired business outcomes.
Ensure that key decisions throughout the program are documented and aligned with key stakeholders
Work closely with the customers to co-define product operations frameworks, processes, and collateral to support the product teams and establish healthy rituals
Coordinate session scheduling, align necessary resources, and take ownership of follow-ups and overall program management.
Contribute to creating tailored documentation, drive change & adoption, aiding in the implementation of governance for Productboard usage
Provide regular updates on your book of business to keep internal stakeholders aligned on account progress, opportunities, and risks.
What Success Looks Like
Customers view you as a strategic partner, not just a vendor contact
Customers feel confident navigating the organizational change driven by Productboard, thanks to your expert guidance and consultation.
Customer ROI and product impact are clearly demonstrated and effectively communicated.
Long-term customer retention and growth are effectively driven and accelerated.
Internal teams maintain strong alignment throughout the customer journey.
You are always up to date and aware of Productboard functionality and best practices.
You consistently share valuable feedback with the product team and are recognized as a trusted partner in shaping the product.
You proactively identify and escalate risks to leadership, minimizing the need for reactive mitigation.
You strategize internally and take action to address risks effectively.
About You
5+ years of experience in customer facing roles such as consulting or customer success required
2+ years of experience in product management and/or product operations required
Experience managing relationships with C-Suite stakeholders required
Experience working with product teams strongly preferred
Self-motivated learner with a curious mindset – this role requires the ability to seek out information independently and continuously learn on the go
Strong customer discovery skills paired with sharp business acumen
Strong oral and written communication skills with the ability to conduct strategic presentations to executive stakeholders
Proven program and change management skills
Strong organizational skills and consistent follow through on commitments.
About Productboard
At Productboard, we’re on a mission to help product teams build exceptional products with clarity and confidence. As the leading intelligent product management platform, we empower over 4,000 companies, including Salesforce, SAP, Autodesk, and Kroger, to understand what customers need, prioritize what to build next, and align everyone around a shared roadmap.
Headquartered in San Francisco with offices in Prague and Brno, Czechia, we’re backed by some of the world’s most respected investors, including Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, Tiger Global, and Dragoneer.
We’re proud to be consistently recognized as one of the best places to work by BuiltIn and Comparably, and to count ourselves among the world’s leading unicorn companies. Well-funded and financially disciplined, we have the stability and runway to build boldly for the long term.
Over the past few years, we’ve rearchitected our platform from the ground up to serve enterprise scale and set the foundation for the next era of product management. Now we’re entering an exciting new phase with Productboard Spark, our AI-first, agentic experience that transforms how product teams work. Spark is a true collaborator that deeply understands your product context, company strategy, and customer needs, helping teams move faster and make smarter, more confident decisions.
Join us as we build the future of product management.
About our culture
Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
People feel empowered, supported, and included
Trust and transparency are built into the way we work
Creativity, curiosity, and continuous improvement are encouraged and nurtured every day
Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.
Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!
We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.
