Subprocessors

Last updated: 1st September, 2026

What is a subprocessor?

A subprocessor is a third party data processor engaged by Productboard, who has or potentially will have access to or process customer data (which may contain Personal Data). Productboard engages different types of subprocessors to perform various functions as explained in the tables below. Productboard refers to third parties that do not have access to or process customer data but who are otherwise used to provide the Services as “subcontractors” and not subprocessors.

How we vet subprocessors

Before engaging a subprocessor, Productboard performs due diligence appropriate to the data involved and puts contractual safeguards in place, including data processing terms that require the subprocessor to protect customer data to a standard consistent with our own commitments.

Changes to this list

We keep this page current as our subprocessors change. Customers may subscribe to notifications of additions to this list as described in our Data Processing Agreement.

Core Service Providers

These providers are used to operate Productboard and may process customer data as part of providing the service.
Vendor
Purpose
Country
Amazon Web Services
Hosting, storage, networking, content delivery, and related cloud services
United States
Datadog
Monitoring and observability
United States
Sentry
Error tracking and diagnostics
United States
SendGrid
Email delivery
United States
Pusher
Realtime communication services
United Kingdom
Knock
Notification delivery
United States
Cloudflare
Content delivery and security
United States
Amplitude
Product analytics and usage insights
United States
Vespa.ai
Search and indexing infrastructure
United States
OpenAI
AI-powered features
United States
Anthropic
AI-powered features
United States
FoundryLabs
AI sandbox provider
United States
Google Vertex AI
AI-powered features
United States
Stigg
Pricing and packaging orchestration.
Israel

EU Hosting Region (Beta)

Customers on Productboard's EU hosting region have data processed by the following providers in the European Union.

Vendor
Purpose
Country
Amazon Web Services
Hosting, storage, networking, and related cloud services
European Union
Datadog
Monitoring and observability
European Union

*Our EU hosting region is currently in Beta and not yet included in the scope of our SOC2 audit. We expect to add it to our formal compliance program as the environment reaches general availability. In the meantime, we apply equivalent internal security controls.

Optional Subprocessors

Vendor
Purpose
Country
Braintrust
AI evaluation and observability
United States

Affiliates

Members of the Productboard group of companies that may process customer data.

Entity Name
Location
Productboard Czechia s.r.o
Czech Republic
Productboard UK Limited
United Kingdom
Productboard Ireland Limited
Ireland
Productboard Canada, Inc.
Canada

Questions about this list? Contact privacy@productboard.com.