Recap: Troubleshooting user interviews: from no-shows to awkward silences | Productboard

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Troubleshooting user interviews: from no-shows to awkward silences

Michele Hansen

On May 12, 2022, Michele Hansen, shared her insights and tips for overcoming some of the common issues with customer interviews, including:

Finding participants
No shows
Incentives
Questions
Awkward silences
Unexpected guests
Off-topic
Too short or too long

Resources

Michele’s site: https://deployempathy.com/
Steve Portigal’s UX war stories book

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