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Troubleshooting user interviews: from no-shows to awkward silences


Michele Hansen

On May 12, 2022, Michele Hansen, shared her insights and tips for overcoming some of the common issues with customer interviews, including:

  • Finding participants
  • No shows
  • Incentives
  • Questions
  • Awkward silences
  • Unexpected guests
  • Off-topic
  • Too short or too long

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