On May 12, 2022, Michele Hansen, shared her insights and tips for overcoming some of the common issues with customer interviews, including:

• Finding participants
• No shows
• Incentives
• Questions
• Awkward silences
• Unexpected guests
• Off-topic
• Too short or too long

Resources

• Michele’s site: https://deployempathy.com/
• Steve Portigal’s UX war stories book