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Aligning CS & product teams to maximize impact for the customer


Stefan Sabev and Daniel Tuohy

On May 26, 2022, Stefan Sabev, Director of Product at Productboard, and Daniel Tuohy, a Customer Success Manager for Enterprise at Productboard, shared actionable tips for aligning CS & Product teams to maximize impact for the customer.

Topics discussed include:

  • Reasons for poor collaboration between CS & Product
  • Rituals for improving collaboration, such as a buddy system, product calls, product tag teams, and more
  • How to become more customer-centric

Resources

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