CSAT Survey
Measure and Improve your customer satisfaction score
Perfect as a milestone relationship metric, CSAT helps you monitor how effectively your product (or specific part of it) is serving your customers (after you delivered them first pieces of value).
Trusted by the world’s most customer-centric companies
What is a CSAT Survey
- CSAT surveys measure customer satisfaction with a specific experience.
- The final score is a percentage ratio of satisfied customers (those that rated 4 or 5) to the total number of responses.
- You can use it after sales & support interactions, as a webinar & event feedback or after the user had an experience with a specific feature of your product.
”Customer feedback is critical to our success at Product in Aircall. We’re using SatisMeter to track NPS, a core metric at Aircall, and for specific event-triggered feedback in our product. We follow it closely through the Slack integration, and it is announced weekly to the entire company by our CEO. It also drives our roadmap decisions. ”
VP Product
”The reason we started using SatisMeter was because of NPS. We wanted to have a good and clear tool for NPS, which connected to Segment. But we now also use it to survey product concepts and ideas with our customers. The ease of setting up and rolling out makes SatisMeter great for a fast-moving company like ours.”
Head of Product
”We’ve seen a 3x increase in our reviews across the board on sites like Trustpilot, Capterra, and G2 Crowd. We also get a lot of social recognition for our customer success efforts – praise on Twitter, Facebook, and Linkedin. NPS has really helped us concentrate our efforts on our customers and drive product development. ”
Director of Marketing Ops
”Customer feedback is critical to our success at Product in Aircall. We’re using SatisMeter to track NPS, a core metric at Aircall, and for specific event-triggered feedback in our product. We follow it closely through the Slack integration, and it is announced weekly to the entire company by our CEO. It also drives our roadmap decisions. ”
VP Product
”The reason we started using SatisMeter was because of NPS. We wanted to have a good and clear tool for NPS, which connected to Segment. But we now also use it to survey product concepts and ideas with our customers. The ease of setting up and rolling out makes SatisMeter great for a fast-moving company like ours.”
Head of Product
”We’ve seen a 3x increase in our reviews across the board on sites like Trustpilot, Capterra, and G2 Crowd. We also get a lot of social recognition for our customer success efforts – praise on Twitter, Facebook, and Linkedin. NPS has really helped us concentrate our efforts on our customers and drive product development. ”
Director of Marketing Ops
”Customer feedback is critical to our success at Product in Aircall. We’re using SatisMeter to track NPS, a core metric at Aircall, and for specific event-triggered feedback in our product. We follow it closely through the Slack integration, and it is announced weekly to the entire company by our CEO. It also drives our roadmap decisions. ”
VP Product
”The reason we started using SatisMeter was because of NPS. We wanted to have a good and clear tool for NPS, which connected to Segment. But we now also use it to survey product concepts and ideas with our customers. The ease of setting up and rolling out makes SatisMeter great for a fast-moving company like ours.”
Head of Product
”We’ve seen a 3x increase in our reviews across the board on sites like Trustpilot, Capterra, and G2 Crowd. We also get a lot of social recognition for our customer success efforts – praise on Twitter, Facebook, and Linkedin. NPS has really helped us concentrate our efforts on our customers and drive product development. ”
Director of Marketing Ops