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Why retention is the new conversion, with Intercom co-founder Des Traynor

On Demand Webinar

Watch Des Traynor, Co-founder of Intercom, and Hubert Palan, Co-founder & CEO of productboard, discuss how to leverage feedback to build products that customers truly need. You’ll learn how to:

  • Deliver the right products and features to your customers, even in times of uncertainty
  • Close the divide between your product team and customers
  • Use insights from customer conversations to make better product decisions
  • Identify the product retention metrics that matter the most

About Des Traynor

Des Traynor is co-founder and Chief Strategy Officer at Intercom. He previously co-founded Exceptional (now a part of Rackspace) and as well as Contrast, a software design agency. Des’ role at Intercom covers many areas, including marketing, product strategy, customer support and customer education.

How do modern product leaders build products that people love?

As product managers, we all want to achieve excellence in our craft. But what constitutes an excellent product in the first place? What strategies, processes, and mindsets are employed by the world’s best product makers?

In our Age of Product Excellence webinar series, you’ll get an inside look at what it takes to build today’s most beloved products — from vision to strategy to execution.

Why retention is the new conversion, with Intercom co-founder Des Traynor
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