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Mattermost is a flexible, open-source messaging platform that enables secure team collaboration.
While using their own product to communicate with colleagues, their organization has experienced firsthand how often product feedback is posted to Mattermost, but how difficult it is to capture it to inform product decisionmaking with real data.
With Productboard’s Notes API, Mattermost has been able to develop a new Productboard plugin, now for use by any Mattermost customer. It makes it easy to push select conversations from Mattermost into Productboard and navigate between both systems, from source conversation to resulting note. It’s a whole new way to ensure no insights from colleagues slip through the cracks.