Sep 19, 2023
One of our goals as product managers is to ship products that create value for customers and those which delight them. There are a lot of levers to pull to achieve this, and this talk will focus on arguably the biggest one; your customer success team. How do you work with them efficiently to create better experiences?
In the session, we’ll:
Sanket Kavishwar is currently a Senior Product Manager at Relyance AI. Relyance AI is on a mission to match the speed of privacy operations to the speed of business operations. Sanket started his career as a computer engineer and then spent 7+ years in customer-facing roles (Consulting, Implementation, Customer Success) before moving to Product Management. Having started a post-sales team at an early-stage startup, he has a unique perspective on funnelling customer feedback into the product function and vice versa.