Senior Salesforce Administrator

Productboard is seeking a Senior Salesforce Administrator/Developer to support the GTM teams. The ideal candidate will be responsible for maintaining and optimizing our Salesforce environment, ensuring the platform is fully utilized to drive business success. The candidate should have a deep understanding of Salesforce's capabilities and be able to leverage them to improve our company's operations and drive revenue growth.

Responsibilities:

• Design, optimize, and manage our Salesforce environment – including but not limited to complex system configurations, data management, and security settings – building our CRM to be a reliable source of truth for GTM data.
• Responsible for building, maintaining and executing on a roadmap for the evolution of our CRM, based on cross-functional and executive input as well as your own assessment of our system needs.
• Participate in the evaluation, scope and implementation of new systems and integrations.
• Implement automation for complex business processes.
• Serve as primary configurator, handling all roadmap items regarding declarative automation, lightning components, APEX implementation, etc.
• Manage user access and permissions, troubleshoot issues, and provide training and support to users as needed.
• Create custom reports and dashboards to provide visibility into key business metrics and track progress against goals.
• Partner with cross-functional teams to identify areas for process improvement and lead projects to implement solutions.
• Develop and implement best practices for using Salesforce to support our business processes and ensure data integrity.
• Stay current with Salesforce releases and new features, evaluate their impact on our business, and make recommendations for adoption.
• Develop and maintain documentation, including standard operating procedures, training materials, and system diagrams.
• Serve as a subject matter expert for Salesforce, providing guidance and thought leadership to the team.
  
  

Qualifications:

• 5+ years of experience as a Salesforce Administrator, with a proven track record of success. Experience with systems integrations preferred.
• Salesforce Administrator certification required; Salesforce Advanced Administrator certification preferred. 
• Salesforce developer skills and experience are a plus.
• Experience managing outside contractors for large-scale Salesforce initiatives.
• In-depth knowledge of Salesforce features and functionality, including but not limited to Sales Cloud, Service Cloud, Marketing Cloud, and Communities.
• Awareness in Salesforce Development concepts and tasks (Apex Classes and Triggers, Javascript, VisualForce, Web Service calls, etc…)
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.
• Strong analytical skills with the ability to solve complex problems and design effective solutions.
• Demonstrated skills in project management and managing Salesforce for a managed services and / or SaaS organization
• Exceptional oral and written communication skills with the ability to conduct presentations to a large group in English
• Ability to build effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels.
• Highly motivated, collaborative, and team oriented
• Highly detailed, organized with exceptional follow through
• University degree preferred
• Fluent English (company communication language)

You can look forward to the following benefits:

💰 Competitive compensation, stock options, company 401k 

📚 A budget for your professional development and ongoing learning 

🏝 4 weeks of paid vacation and paid sick days

💛 1 Volunteer Day per year for you to help causes close to your heart

🍀 Mental Wellness Program to support your well-being and self-care

🏋 Company contribution to gym and wellness memberships 

🚗 Commuter benefits

🍹 Team events, such as happy hours, off-sites, and retreats abroad 

❤️ Company contribution and access to best-in-class health benefits and your own Headspace membership

About Productboard

Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. More than 6,000 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Vancouver, Dublin, Brno and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures. 

In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.

• Join at the golden startup age — established stability of a Unicorn with space for individual impact
• You’ll enjoy an exciting team atmosphere, building a whole new category of software
• You can help change the way that products are built all over the world
• We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
• We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on and are regularly recognized for our company culture

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, success, and failures. 

Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product!

Check out our LinkedIn Life page, Instagram profile, and People of Productboard FB page or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Would you recommend working at Productboard as a great place to work? A simple question, but one that says it all. Are your employees satisfied and loyal?  Are they promoters or detractors?
Asking this question to your employees you can find your net promoter score. Score around 30 is considered good and one above 50 is considered excellent. Companies like HubSpot who are heavily invested in company culture have an eNPS score of 83. At Productboard, we scored in our recent eNPS 93. And there are already 400 of us and we have offices all over the world.

Imagine how important the culture is to us when our eNPS is 93. How much leadership cares that we are happy and fully supported. Not only in the job but also in personal aspects of our lives. 

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other biascovered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.