How are product teams approaching remote work and collaboration in 2021?
PRODUCTBOARD is seeking an experienced, customer value focused leader to lead our team of Enterprise Customer Success Managers and the customers they serve. You'll develop and implement initiatives to drive the success of our Enterprise customers, increasing the value customers are able to achieve and ultimately impact customer retention. You'll also coach and develop a talented, high performing team of Customer Success Managers, set goals, measure success and develop ways for the team to consistently deliver value to our customers. As the owner of the Enterprise Success Management group, you will be a core member of the Customer Success leadership team.
The ideal candidate will deliver new processes, playbooks and strategies services to increase customer adoption, retention and growth.
Let’s make products that matter, together.
💻MacBook Pro + 34″ monitor
📚Budget for online courses, books, and conferences
🏝4 weeks of vacation and sick days🍲Free snacks, drinks, and catered lunches every day
🍹Team events such as happy hours, off-sites, and retreats
⏱Flexible working hours and home office
Productboard is the product management system that helps organizations get the right products to market, faster. Designed using the Product Excellence Methodology, productboard aligns everyone on the right features to build next.
Over 3,200 modern, product-led companies, including Microsoft, Zendesk, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.
With offices in San Francisco and Prague, we are backed by leading venture capitalists including Sequoia Capital, Bessemer Venture Partners, Kleiner Perkins, Index Ventures, and Credo Ventures.
At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where people feel empowered, supported, and included. Where trust and transparency are built into the way we work. And where creativity, curiosity, and continuous improvement are encouraged and nurtured every day.
You can read more about our culture and company values here, get to know your future colleagues by listening to our people of productboard podcast, or check out our Instagram profile for more info about life at Productboard.