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Renewals Manager

Prague

The Renewals Manager role is an integral part of Productboard success to ensure Productboard customers continue to see the value and benefit from their investment. Your primary focus will be managing customer renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction. This role works closely with our Customer Success Coaches and reports directly to the Senior Manager of Scaled Customer Success.

On a typical day, you will … 

  • Own and execute a book of business of SMB renewals to maximize retention and growth
  • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • Use data to craft a value story to communicate how Productboard is impacting our customer’s business
  • Identify at-risk customers and develop prescriptive plays that would mitigate against this potential churn
  • Communicate risk clearly and take the lead in developing resolution strategies, leading negotiation with the customer and escalating wherever appropriate
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth, working collaboratively with your Account Executive in the process
  • Maintain and report an accurate rolling 90-day forecast of renewals
  • Assist with enhancing and improving systems and processes to increase efficiencies

About you:

  • 2-4 years of experience in SaaS renewals management/ sales
  • Experience with mid-market/SMB renewals is a plus
  • A “value 1st” approach to working with customers to craft a clear value centered narrative about how Productboard is helping their business
  • Experience in discovery, negotiation, and closing skills
  • Ability to connect the dots organizationally and influence stakeholders from various roles, levels, and profiles to drive collaboration and program excellence
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Proficiency with Salesforce

 

You can look forward to the following benefits:

💰 Stock options

💻 MacBook + 34″ monitor

📚 Budget for online courses, books, and conferences

🏝 5 weeks of vacation + sick days

❤️ 1 Volunteer Day per year for you to help causes close to your heart 

🍲 Free snacks, drinks, and yummy catered lunches every day (or lunch delivered to your home)

💚 Shared Headspace account for mindfulness & mental health 

🏋 MultiSport card to access sports facilities

🍹 Team events, such as happy hours, off-sites, and retreats

⏱ Flexible working hours and home office

🧒🏻 Parental benefits

🎓 Language lessons

📢 Productboard Toastmasters Club

🌁 Opportunity to travel to San Francisco

About Productboard

Productboard is the customer-centric product management platform that helps teams get the right products to market faster. Over 5,000 companies, including Microsoft, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

In April 2021, we closed our $72M Series-C round, backed by VC giants like Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, and Bessemer Venture Partners. Headquartered in San Francisco, we are a truly international company, with offices in Vancouver and Prague.

  • We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and markets
  • You’ll enjoy an exciting team atmosphere building a new and complex product
  • We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
  • With modern offices in San Francisco, Vancouver, and Prague, you can expect occasional travel across the Atlantic!

About our culture

At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where: 

  • People feel empowered, supported, and included
  • Trust and transparency are built into the way we work
  • Creativity, curiosity, and continuous improvement are encouraged and nurtured every day 

You can get to know your future colleagues by listening to our People of Productboard podcast, or check out our Instagram profile and People of Productboard FB page for more info about life at Productboard.

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion of equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. 

As such, we do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

All aspects of employment including hiring, training, promotion, and terminations are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities.

Togetherness is one of our core values and our Diversity Council helps us ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every human being matters. We are committed to leading by example to drive societal change. 

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