Product Excellence Summit: Save the Date! Oct 4th, 2022 – San Francisco

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Infrastructure Engineer


Help build a multi-tenant SaaS serving 5400+ global companies. Work on improving the developer experience by implementing software solutions that will increase developers' productivity from an infrastructure point of view.

About Production Engineering (PEN)

PEN works on improving the developer experience - we’re trying to make the developer’s life easier by providing reliable monitoring of the running services and keeping everything we do well documented. We also keep an eye on our infrastructure and tools related to Observability. PEN helps smoothen the continuous delivery process.

This is tempting, but not forget the main part: we are responsible for our incident management process. If there’s a production issue, we must handle it properly. All teams have their own schedules, and we are responsible for OpsGenie we are helping them to have good alerts and correct routing. If there’s a security incident, we need to be sure that the Security team is paged. PEN team is on top of the whole incident workflow - from the initial alert through the impact analysis and customer response to creating a Postmortem.

Our range is wide, so we learn new things every day - which is the cool part about being a PEN.

We cover these areas:

  • Observability (our tools running in EKS and external as Datadog, Honeycomb, Sentry)
  • Continues Delivery process (GitOps, Rollout strategies, Canary, Blue-Green deployments)
  • Blueprints for microservices (Kotlin, Ruby, Node.js)
  • Incident management process (tools, training, documentation)
  • Platform Health (SLI, SLO, Error budgets)
  • Service Maturity (Service catalog, developer experience for creating new microservices)

Our Tech Stack

You’ll work with the following frameworks, tools, and languages:

  • Infrastructure: AWS, Terraform, Kubernetes, Github, Github Actions
  • Languages: Ruby, Kotlin, TypeScript, Node.js, Python, Go
  • Databases: PostgreSQL, ElasticSearch, Redis
  • Observability: Datadog, Prometheus, Grafana, Sentry, Honeycomb, AWS Cloudwatch, Open Telemetry
  • OnCall: OpsGenie, Rootly, Slack, Zoom

On a typical day you will ...

  • Implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal stakeholders.
  • Manage the Event and Operations Escalation Management policies in OpsGenie
  • Working on growing platform developer portal using, implementing our services into the portal, and improve DX for developers
  • Continue evolving monitoring tooling toward a standards-based self-service, automated platform. Improving our microservices blueprints to support this.
  • Grow and evangelize the capabilities of the observability platform.

About you

We’re looking for someone with the following skills and qualities:

  • 2+ years of programming in any language and willingness to learn and work with new ones (Python, Golang, Kotlin, Node.JS, Ruby)
  • Genuine love for creating documentation
  • Excited to help improve observability across the whole ProductBoard
  • Good knowledge of Linux environment
  • Troubleshooting skills - ability to debug issues with a disk, network, app performance, and similar
  • Excited to learn new things and driven to improve and develop yourself continuously
  • Strong drive to dig deep into problems and the ability to explore various approaches
  • Experience with or open to working in a remote team
  • Able to win a debate on tabs vs. spaces conducted entirely in English

You can look forward to the following benefits:

💰 Stock options

💻 MacBook + 34″ monitor

📚 Budget for online courses, books, and conferences

🏝 5 weeks of vacation + sick days

❤️ 1 Volunteer Day per year for you to help causes close to your heart

🍲 Free snacks, drinks, and yummy catered lunches every day

💚 Shared Headspace account for mindfulness & mental health

🏋 MultiSport card to access sports facilities

🍹 Team events, such as happy hours, off-sites, and retreats

⏱ Flexible working hours and home office

🧒🏻 Parental benefits

🎓 Language lessons

🍀 Mental Wellness Program to support your well-being and self-care

About Productboard 

Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. More than 5,400 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Vancouver, Dublin, Brno and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.

  • Join at the golden startup age — established stability of a Unicorn with space for individual impact
  • You’ll enjoy an exciting team atmosphere, building a whole new category of software
  • You can help change the way that products are built all over the world
  • We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
  • We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
  • We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on and are regularly recognized for our company culture

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

  • People feel empowered, supported, and included
  • Trust and transparency are built into the way we work
  • Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, success, and failures.

Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product!

Check out our LinkedIn Life page, Instagram profile, and People of Productboard FB page or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.