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Head of Deal Desk

Remote USA

Location: East Coast or San Francisco Bay Area 

Productboard is seeking an experienced leader with a proven track record to build and manage our global deal desk and quote-to-cash functions. In this role, you will be the cross-functional leader of our quote-to-cash process that touches sales, finance, IT, accounting, security, product, and legal, and partner closely with key stakeholders and our leadership team to define and align on establishing effective guardrails around commercial terms that are beneficial to the business. 

If you are an experienced leader who has evolved and scaled with a company in a fast-paced environment, is ready and excited about building and scaling the function again, and has a strong work ethic and problem-solving skills to lead cross-functional projects and initiatives successfully, we would love to talk to you.

Letโ€™s make products that matter, together.

On a typical day, you will โ€ฆ 

  • Build and scale all aspects of Deal Desk, including supporting sales in deal structuring, contract reviews, approvals, and order management.
  • Improve the deal desk process through collaboration with sales management, GTM operations, finance, legal, security,  product, and IT to ensure optimal deal cycle times and execution.
  • Analyze quoting and pricing patterns to drive recommendations and optimization of our customer lifetime value (CLV).
  • Oversee and manage our Quote-to-Cash process and systems to drive velocity, accuracy, and efficiency at scale.
  • Review, approve and document all non-standard commercial terms to comply with company and revenue objectives.
  • Lead, own, and deliver critical cross-functional Quote-to-Cash initiatives and projects to include system implementations, operational improvements, and new product rollouts.

About you

  • Minimum of 10+ years of combined experience in deal desk, pricing, collections, and billing in enterprise B2B SaaS. Experience building and leading a deal desk and/or QTC function.
  • Hands-on leader with solid understanding of sales operations processes, software pricing/discounting, contracting, and negotiation strategy.
  • Deep understanding of SaaS business metrics and key issues affecting deal desk around deal structuring, bookings policies and revenue recognition.
  • Customer-focused with ability to multitask and prioritize at times of high volume
  • Must have experience directly working with Quote-to-Cash stakeholders in gathering requirements and developing scalable solutions.
  • Strong communication and project management skills are a must โ€“ the ability to understand and articulate complex challenges and obtain buy-in from stakeholders to drive towards a solution; experience presenting to C-level and Senior Leadership.

 

____________________________

Salary Range:

Zone A:  

SF Bay: $166,000 - 248,000

Zone B:  

NYC, Los Angeles, &  Seattle: $151,000 - $226,000

Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

 

___________________________

You can look forward to the following benefits:

๐Ÿ’ฐ Competitive compensation, stock options, company 401k 

๐Ÿ“š A budget for your professional development and ongoing learning 

๐Ÿ 4 weeks of paid vacation and paid sick days

๐Ÿ’› 1 Volunteer Day per year for you to help causes close to your heart

๐Ÿ€ Mental Wellness Program to support your well-being and self-care

๐Ÿ‹ Company contribution to gym and wellness memberships 

๐Ÿš— Commuter benefits

๐Ÿน Team events, such as happy hours, off-sites, and retreats abroad 

โค๏ธ Company contribution and access to best-in-class health benefits and your own Headspace membership


About Productboard 

Productboard is the customer-centric product management platform that helps teams get the right products to market faster. Over 6,000 companies, including Microsoft, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap. 

In Feb 2022, we closed our $125M Series-D round, backed by VC giants like Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, and Bessemer Venture Partners. Headquartered in San Francisco, we are a truly international company, with offices in Vancouver, London, Dublin and Prague.

  • We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and markets
  • Youโ€™ll enjoy an exciting team atmosphere building a new and complex product
  • We iterate quickly and decisions are fast. Youโ€™ll have a voice in what we do and see the impact of your work
  • We were recognized by Forbes for being the "Next Billion Dollar" start-up


About our culture

At Productboard, values arenโ€™t just something we like to talk about, theyโ€™re something we live and breathe. We believe in creating a work environment where: 

  • People feel empowered, supported, and included
  • Trust and transparency are built into the way we work
  • Creativity, curiosity, and continuous improvement are encouraged and nurtured every day 

You can get to know your future colleagues by listening to our People of Productboard podcast, or check out our Instagram profile and People of Productboard FB page for more info about life at Productboard.


Equal Opportunity Employer Statement

We are an equal opportunity employer and champion of equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. 

As such, we do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

All aspects of employment including hiring, training, promotion, and terminations are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities.

Togetherness is one of our core values and our Diversity Council helps us ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every human being matters. We are committed to leading by example to drive societal change. 

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