We are seeking an experienced, customer value focused leader to lead our EMEA Customer Success business and the customers they serve. You'll develop and implement initiatives to drive the success of our EMEA business across multiple functions and experience levels of customer success, with everything from our Scale experience up to our Enterprise experience. You’ll own performance for the region and work closely with the Regional GM on an integrated go-to-market approach for the EMEA region, ensuring we’re deploying our Success resources in the appropriate places to drive maximum adoption, retention and growth. Reporting to the Global VP Customer Success, you will be a senior member of the Customer Success leadership team.
Let’s make products that matter, together.
💰 Stock options
💻 MacBook
📚 Budget for online courses, books, and conferences
🏝 5 weeks of vacation + sick days
❤️ 1 Volunteer Day per year for you to help causes close to your heart
🍹 Team events, such as off-sites and retreats
💚 Shared Headspace account for mindfulness & mental health
🧒🏻 Parental benefits
🎓 Language lessons
🍀 Mental Wellness Program to support your well-being and self-care
🏥 Comprehensive Health Insurance
👨🏼🦳 Pension Contribution
🤒 Illness Protection
💟 Death in Service Benefit
Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. More than 5,400 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.
With offices in San Francisco, Vancouver, Dublin, Brno and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.
In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.
Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, success, and failures.
Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product!
Check out our LinkedIn Life page, Instagram profile, and People of Productboard FB page or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.
We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.
