We are looking for an outgoing, highly energetic, customer-focused and communicative Customer Support Advisor who has a passion for helping customers and is keen to work in a rapidly expanding international team. You will be on the front line of all customer queries playing a crucial role in resolving and escalating their issues while providing valuable feedback to our product management team. You will seize the opportunities to help activate customer’s features and educate them. The ideal candidate will be detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
As a part of the Customer Support Team, you will work closely with our Technical Support, Customer Success and Sales departments to make a direct impact on achieving our customer centric targets.
On a typical day, you will...
💰 Competitive compensation, stock options
📚 A budget for your professional development and ongoing learning
🏝 4 weeks of paid vacation and paid sick days
💛 1 Volunteer Day per year for you to help causes close to your heart
🍲 Lunch delivered to your home
🏋 Company contribution to gym and wellness memberships
🍹 Team events, such as happy hours, off-sites, and retreats abroad
❤️ Company contribution and access to best-in-class health benefits and your own Headspace membership
In April 2021, we closed our $72M Series-C round, backed by VC giants like Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, and Bessemer Venture Partners. Headquartered in San Francisco, we are a truly international company, with offices in Vancouver and Prague.
At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
You can get to know your future colleagues by listening to our People of Productboard podcast, or check out our Instagram profile and People of Productboard FB page for more info about life at Productboard.
We are an equal opportunity employer and champion of equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard.
As such, we do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
All aspects of employment including hiring, training, promotion, and terminations are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities.
Togetherness is one of our core values and our Diversity Council helps us ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every human being matters. We are committed to leading by example to drive societal change.