How are product teams approaching remote work and collaboration in 2021?
We are looking for an outgoing, highly energetic, customer-focused and communicative Customer Support Advisor who has a passion for helping customers and is keen to work in a rapidly expanding international team. You will be on the front line of all customer queries playing a crucial role in resolving and escalating their issues while providing valuable feedback to our product management team. You will seize the opportunities to help activate customer’s features and educate them. The ideal candidate will be detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
As a part of the Customer Support Team, you will work closely with our Technical Support, Customer Success and Sales departments to make a direct impact on achieving our customer centric targets.
💰 Stock options
💻 MacBook Pro + 34″ monitor
📚 Budget for online courses, books, and conferences
🏝 5 weeks of vacation + sick days
❤️ 1 Volunteer Day per year for you to help causes close to your heart
🍲 Free snacks, drinks, and yummy catered lunches every day (or lunch delivered to your home)
💚 shared Headspace account for mindfulness & mental health
🏋 MultiSport card to access sports facilities
🍹 Team events, such as happy hours, off-sites, and retreats
⏱ Flexible working hours and home office
🧒🏻 Parental benefits
🎓 Language lessons
🌁 Opportunity to travel to San Francisco
✈️ Relocation Package for foreign (non-Czech/Slovak) candidates relocating to Prague
Productboard is the product management system of choice for everyone from Avast and Microsoft to rising stars like Metromile and Envoy. In early 2020, we closed our $45M Series-B round, backed by VC giants Sequoia, Kleiner Perkins, Bessemer Venture Partners, and Index Ventures. Headquartered in San Francisco, we are a truly international company, with offices in Vancouver and Prague.
At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
You can get to know your future colleagues by listening to our People of Productboard podcast, or check out our Instagram profile and People of Productboard FB page for more info about life at Productboard.