You, yes you over there

Who we are looking for

You possess the following competencies:

  • You wanna fight with us against the stereotypical customer support environment and be part of something that truly matters
  • You have at least one year experience in any kind of customer support position
  • Your are good at answering multiple questions every day and don’t get easily stressed
  • You are excited about new technology, interested in product management and seeking to join us in a tech startup environment
  • Having experience with a similar role, it is a plus
  • Previous experience with Intercom, Zendesk or similar support software is a plus

You will:

  • Interact with productboard customers via chat and e-mail and generally educate the customers to be comfortable using the application on their own
  • Stay up-to-date on productboard platform features
  • Work closely with users, product management, designers, marketing and engineering teams
  • Help to write and update customer facing documentation
  • Develop a deep knowledge of productboard’s clients, their industries/sectors as well as their business needs
  • Learn the productboard platform inside and out
  • Have a chance to influence the product decisions based on customers’ needs

You love:

  • A fast-paced, thrilling and high performing startup environment
  • Having conversations with our exceptional customers
  • Learning new things and finding creative ways to solve problems
  • Help to create something that truly matters
  • Being a part of our #love channel, where our customers show us how much they love the product every day!

Are you just as committed to delivering the first effective solution for helping PMs build excellent products? We’d love to hear from you.

It’s so fluffy, I’m gonna die

What we offer

💰

Competitive compensation package, including stock options

💻

New MacBook Pro (or another notebook of your choice) + 34″ monitor

📚

Budget for books, online courses and conferences

☕️

Unlimited supply of Mate Mate and coffee

🚘

Budget for Uber when staying late in the office

🏋

MultiSport card for working out

🥘

Yummy catered lunches and monthly company brunches

🌴

Five weeks of vacation

Lucie - People Ops

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Interested in this position?

Contact Lucie

Not sure whether to apply yet? Ask for references first!

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