Technical Support Engineer job in Prague, Czechia at productboard

Technical Support Engineer

  • Engineering
  • Prague, Czechia
    Help build a multi-tenant SaaS serving 2000+ global companies!

    Our Tech Stack: 
    • Postgres
    • Ruby, React
    • Technical infrastructure (AWS, Kubernetes, CI/CD, GitLab, etc.)

    About you:
    • You will cooperate with our customers, our support and engineering teams. 
    • You will be helping with the defect resolution, investigations about ongoing issues and writing documentation for recurring questions as well as keeping track of recurring problems and working with stakeholders to proactively resolve them.
    • You'll be handling escalations.
    • You will achieve a thorough understanding of product architecture, technical components, and application functionality.

    About productboard
    productboard is the product management system of choice for everyone from Avast and Microsoft to rising stars like Metromile and Envoy. In addition to our recent $18M Series-A, Forbes Magazine named productboard 2019's most valued startup of the Czech Republic. 
    • We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and markets
    • You’ll enjoy an exciting team atmosphere building a new and complex product
    • We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
    • We have modern offices in Prague and San Francisco. Expect occasional travel to the US
    Perks & Benefits
    You'll join a diverse and talented team, with plenty of opportunities for personal growth, impact, and learning.
    💰Stock options
    💻MacBook Pro or notebook of your choice + 34″ monitor
    📚Budget for online courses, books and conferences
    🏝5 weeks of vacation and sick days
    🍲Free snacks, drinks, and yummy catered lunches every day 
    🏋MultiSport card to access sports facilities in Prague.
    🍹Team events, such as happy hours, off-sites, and retreats
    ⏱Flexible working hours and home office
    🎓Language lessons
    🌉Opportunity to travel to San Francisco
    ✈️Relocation Package for foreign (non Czechoslovak) candidates relocating to Prague
    Our culture is one of trust and openness, free of workplace politics, and hasty decisions.
    Thoughtful and transparent collaboration is a value that's integral to our founding principles. For us, success is a team sport, so it's important you're a team player. 

    Want to apply later?

    Type your email address below to receive a reminder

    Apply to Job

    ErrorRequired field
    ErrorRequired field
    ErrorRequired field
    Didn’t find the opportunity you were looking for?  Reach out. We’d love to get to know you!