Welcome to the age of the product. Join the top global product management network and work closely with product managers from companies like UiPath, Zendesk, and Avast. Get insights from our customers, understand their problems and challenges, and develop new solutions that will help them make products that matter.
The job
You will be in charge of coaching, onboarding, launching and managing a book of business with the goal of making sure our customers build products that their customers love.  
  • You will find opportunities to implement 1:many programs that can efficiently and effectively drive customer outcomes at scale
  • You will test playbooks and program ideas and track results based on defined customer goals
  • Develop an extensive working knowledge of productboard products, services, and best practices. Be the trusted partner for customers at scale on use-case and product functionality
  • Identify opportunities to expand productboard's product and services footprint for the customer; collaborate with Sales to drive expanding revenue within customer base
  • Successfully identify barriers to renewal and, at times, negotiate pricing details
  • Advocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests

Who we are looking for
We need an experienced, empathetic customer focused individual with 2+ years in a customer relationship role. 
  • Successful at managing a book of business made up of SMB and Midmarket customers
  • Experience working with SaaS / product management teams strongly preferred
  • Demonstrated skills in managing customer relationships, onboarding and training for a managed services and / or SaaS organization
  • Strong oral and written communication skills with the ability to conduct presentations in a large group
  • Highly motivated and team oriented
  • Experience with salesforce.com and/or customer management analytics software preferred

Benefits
You'll join a diverse and talented team, with plenty of opportunities for personal growth, impact, and learning.

💰Competitive compensation package with stock options
💻MacBook Pro or notebook of your choice + 34″ monitor
📚Budget for online courses, books and conferences
🏝4 weeks of vacation
🍲Free snacks, drinks, and yummy catered lunches every day 
🏋Company contribution to Gym & Wellness memberships
🚗Commuter benefits
🍹Team events, such as happy hours, off-sites, and retreats abroad!
✈️Opportunity to travel to Prague
⏱Flexible working hours and home office
🎓Language lessons
 
About productboard
productboard is the product management system of choice for everyone from Avast and Zendesk to rising stars like Metromile and Envoy. In addition to our recent $18M Series-A, Forbes Magazine named productboard 2019's most valued startup of the Czech Republic. 
  • We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and markets.
  • Our experienced senior team provides expertise, mentoring and support. 
  • You’ll enjoy an exciting team atmosphere building a new and complex product.
  • We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work.
  • We have modern offices in Prague and San Francisco.
Culture
Our culture is one of trust and openness, free of workplace politics, and hasty decisions. Thoughtful and transparent collaboration is a value that's integral to our founding principles. For us, success is a team sport, so it's important you're a team player.