NPS can help point you in the right direction when it comes to segmenting your users beyond their product usage, by sentiment. Knowing how your customers feel about your product can allow you to get a better understanding of who they are, what motivates them and how you can leverage the insights they share. By framing NPS in the right way in your product management strategy, you can help create a culture of product excellence that examines customer sentiment in the context of other user insights and your future product plans.
Productboard Editorial
Customer feedback techniques based on the Continuous Discovery Process to determine what your customer really needs, instead of just what theyโre asking for.
Tony Lee