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Productboard’s Portal closes the gap between product teams and their customers

Productboard’s Portal closes the gap between product teams and their customers

Productboard’s Portal is a flexible and easy-to-use solution that bridges the divide between product teams and customers, providing product managers with a single place to collect and manage customer feedback. You can validate feature ideas, source new ones, share what’s planned, and celebrate what you’ve launched, together.

Productboard’s Portal enables product managers to get the pulse of their customers.

Since the dawn of their profession, product managers have been charged with investing limited resources into building the right features, designed in the right way, to address problems in the marketplace. But with hundreds, thousands, or millions of users, collecting information about user needs at scale can threaten to overwhelm even the most user-centered teams.

Simultaneously, customers often feel left out of the product conversations – why bother leaving feedback if nothing ever comes out of it?  They desire visibility and a say in the product strategy. With the accelerated pace of technical change, market competition, and rising customer expectations, it’s more important than ever to build products that customers need. 

We started Productboard to bridge this divide between product teams and their customers. What every product team needs is a way to make better, more customer-driven decisions. You need an easy way to collect feedback on feature ideas you’re considering, and to update customers on your product direction. And you’d like to do all of this without adding any extra hours to the workweek. 

There are shining examples of organizations that have succeeded — customer-obsessed companies like UiPath, Zendesk, Disney, and Gainsight. Productboard’s mission is to scale the best practices employed by these highly effective product organizations (who are all also Productboard customers) to product teams across the globe. This way, all product managers are better equipped to achieve Product Excellence.

With the Portal, product managers have a public-facing interface where their users can submit requests, and where product managers can gather feedback on feature ideas, share what features are planned, and announce what’s been launched.

​Ideas and feedback submitted by users are automatically routed back to Productboard’s Insights board. Product managers can analyze them alongside user inputs streaming in from other channels like email, Intercom, Zendesk, and other third third-party integrations via Zapier. Feedback users share is reflected on the Features board in the form of auto-calculated scores that help product managers prioritize what to build next.

Productboard CEO, Hubert Palan, explained:

For years, product managers were forced to manage their most critical responsibilities in spreadsheets and project management tools like Trello and JIRA.

With Productboard, they’re now able to make data-driven prioritization decisions based on real user insights and clear strategic criteria, and rally their entire organization around those decisions. The Portal is the final piece of the puzzle, because now product managers have a way to interact directly with their user base and collect feedback at scale.

With Salesforce for sales, Marketo for marketing, Zendesk for support, JIRA for engineering, and Workday for human resources, it could be lamented that product managers are the last business function to get a dedicated solution of their own. But we’d be remiss not to mention the growing number of roadmapping utilities and user feedback forums on the market.

The former are designed to help product managers share attractive product plans with stakeholders and end-users, but rarely help PMs decide what features should make it onto the roadmap in the first place. User feedback and feature voting forums have existed even longer, but have a poor reputation for collecting low-quality user inputs and unreliable data due to bandwagon behavior and virtuous cycles where popular features are the best positioned to collect additional upvotes. Meanwhile, as the years go by and certain highly requested features remain unbuilt due to infeasibility or poor strategic alignment, the complaints grow ever-louder from users who feel their requests have fallen on deaf ears. As a PM from a renowned Silicon Valley startup quipped:

“Today’s feature voting forums might as well be called ‘disappointment forums’.”

With the Portal, Productboard overcomes limitations of all previous roadmapping and feature voting solutions.

Hubert Palan further explains:

“The Portal serves both an inbound function for collecting ideas and feedback to inform decisions, as well as an outbound function to share plans, celebrate what’s been launched, and prove to users their feedback has been heard. In this way, Productboard is a true end-to-end product management solution.”

And by giving product managers control over which feature ideas are displayed on their Portal and how they’re arranged, Productboard tackles the core problems of age-old feature voting forums.

Looking to the future, product managers have a lot to look forward to. Jackie Bavaro, the Head of Product Management at Asana, hypothesized that over the next five years, there will be cheaper, faster ways of gathering customer feedback and validating problems. Therefore “PMs will be able to make even more informed, customer-focused decisions.” With the Productboard Portal, that vision may come to fruition sooner than anticipated.

Productboard is the customer-centric product management platform that helps teams get the right products to market faster. Over 4,500 companies, including Microsoft, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmaps.

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